Good feedback - I didn't detail my experiences - they where disastrous. I embarked on a 7 day trial but has a few issues (no continuous contracts and some issues my end). So I emailed to cancel I requested confirmation that I would not be billed beyond seven days. Same again next day so finally took to emailing several people hoping one would stick - it did I got a reply a little later confirming cancellation.
Anyway a couple of months later they tried to bill so I sent a copy of my cancellation and confirmation. Heard no more - they tried to bill again rinse repeat half a dozen times until I get a court summons served to my billing address, that really made me laugh (and angry). Anyway I finally called (and left several voicemails) and then figured I would go to court. I have not heard anything since - actually I have not got one email or reply to my dozens of emails - lots before I ended the trial - none after. A company with such appalling customer service will never have my $'s until I see evidence of a complete management change and corresponding shift in corporate 'culture'. Good luck, I hope it works well for you. We could do with a cheap alternatives to Esignal that's for sure. It seems ironic to me that esignal are considered a 'budget' feed - try adding currencies and a couple of foreign exchanges and see what you think! I don't understand why there is no one that offers a decent feed economically. BTW for some exchanges IB is noticeably faster than esignal a lot of the time (or was last time I checked) even though IB aggregate ticks. Cheers, Nick -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of polomorabe Sent: 13 April 2006 22:57 To: [email protected] Subject: [amibroker] My experiences with using DTN IQ Feed At the start of the year, I posted a message to the board, asking for people's experiences with using DTN IQFeed: http://finance.groups.yahoo.com/group/amibroker/message/92663 Several people replied, and the general concensus was that eSignal was faster and more reliable. One of the responses was from Jay at DTN, where he stated how the deficiences were being addressed, and that the quality of service would improve. I've been using their service for two months. Here is the summary of their service and how it compares with eSignal's. Customer Service: DTN's is much better. I initially had several email exchanges with respect to getting DDE working with Excel, and one of their customer representatives even wrote a macro to automate the whole update process. DDE/Excel: Thanks to DTN's helps with getting this working, updating prices in RT into Excel works much better than with eSignal. Symbols: For the yearly fee, the symbol limit is about 1000, versus 200 for the standard eSignal service. This also includes RT options, and, I believe, futures, both of which cost extra with eSignal. Price: With this higher symbol limit, the price is just over half that of eSignal. In theory, good value for money! Data Speed: Symbol updating is visibly slow, when more than about 2 days of data have to be backfilled. Backfilling: Backfills for a newly-entered symbol can take about 20 seconds, compared to about 2-3 seconds with eSignal. Worse, sometimes the backfill blocks, and the symbols has to be erased and reentered, or Amibroker has to be stopped and restarted. Further, only 80 days of intraday backfill are available, versus 90 days intraday plus a further 9 months EOD, from eSignal. This is the worst aspect of DTN's service. Support: DTN have been claiming since I joined that these issues were being sorted out, and they led me to believe that they would be solved in the next release of Amibroker, when that arrives. I recently sent the following email to Tomasz at AB: "I've been using DTN.IQ real-time data feed, and in general, it seems to work well. "I was previously using eSignal, and I find that prices using DTN.IQ data are updated much slower than with eSignal, but I understand from DTN that this problem should be solved with the next version of Amibroker. But another problem I've found is that sometimes, when running an exploration on the tickers in a watchlist, it simply hangs up when trying to backfill a stock ticker. The ticker on which it blocks seems to vary between exploration runs, even when the runs are separated by only a few minutes. "To fix the problem, I have to close and restart Amibroker, and the previously blocked backfill updates successfully, and either: - the exploration successfully completes, or - the backfill fails, either on a later ticker in the watchlist, or on an earlier ticker in the watchlist that had successfully backfilled during the previous run "Other things I've noticed: - There is only 80 days of backfill intraday data. With eSignal there was 90 days intraday data plus one year (I think) of EOD data. DTN told me that this problem should be fixed in the next Amibroker version" I received this reponse from Tomasz: "1. The slowness of IQFeed can not be "solved" by next version of AmiBroker. It must be solved by IQFEED. This is IQFEED which is slow, not AB. Notice that other sources (eSignal, IB) work faster. "2. All other problems you are having are because of problems in IQFeed Client software that is delivered by IQFeed. I told them about this hundreds of times. They always say that 'they are working on this'. "If you want stable and solid feed use Signal." I am using the most recent official versions of all software: - Amibroker v4.70.5 - DTN.IQ data plugin v1.60 - IQLink v4.1.1.1 So, there you have it, DTN's frills are better, but eSignal provide a better data feed. I suppose it's a question of getting what you pay for. I hope this helps other people who may be thinking of switching over. Paul Please note that this group is for discussion between users only. To get support from AmiBroker please send an e-mail directly to SUPPORT {at} amibroker.com For other support material please check also: http://www.amibroker.com/support.html Yahoo! Groups Links -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.385 / Virus Database: 268.4.1/309 - Release Date: 11/04/2006 ------------------------ Yahoo! Groups Sponsor --------------------~--> GFT Forex Trading Accounts As low as $250 with up to 400:1 Leverage. Free Demo. http://us.click.yahoo.com/lpv1TA/jlQNAA/U1CZAA/GHeqlB/TM --------------------------------------------------------------------~-> Please note that this group is for discussion between users only. To get support from AmiBroker please send an e-mail directly to SUPPORT {at} amibroker.com For other support material please check also: http://www.amibroker.com/support.html Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/amibroker/ <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
