Glad to hear your problem is solved.
MSG
Ken Close wrote:
>
> First, my problem was solved and I wanted to briefly describe the
> problem and the process (which may help others who are diagnostically
> challenged like me).
>
> I keep QT open on my second monitor and saw two things, AB was not
> recording stock prices, and QT was regularly updating the panel near
> the top for major Indeces. I therefore concluded that QT was working
> but AB was not getting the data.
>
> Tomasz led me to compare the SAME ETF in AB with the same ETF in QT
> and I discovered that QT was not updating all of the selected symbols
> but WAS updating the Indeces panel. Why it was not updating is still
> not clear to me, but I updated the version of QT which perhaps fixed
> the problem. I use my account at Fidelity for the data and perhaps
> the login codes were changed (which the program upgrade fixed) and I
> had not been logged in. Of course, this must mean QT gets indeces data
> from some other source. Key mistake on my part: assuming because I
> saw current indeces prices that QT was working correctly.
>
> Bottom lines:
> AB is usually not the reason something is not working. It seems in
> 99% of the cases it is operator error, or not reading the manual.
> Reading the manual and following the steps outlined will eliminate
> most problems--many do not do this (including me).
> Once beyond reading the manual, one has to reply on proper
> troubleshooting or diagnostic steps (which I did not do). Hence the
> Beyond the Basics idea.
>
> Final statement (something most all of us know): Tomasz provides
> unparalleled service for all of his customers.
>
> FWIW,
>
> Ken
