Dell has gone down hill drastically. I purchased 3 high-end systems last year,
2 desktops and one laptop--not bargain PCs mind you, these were the higher end
models.
Both desktops have boot problems that Dell is unable to resolve--so we just
live with having to reboot over and over until they start up. The laptop had a
motherboard failure followed within 90 days by a hard drive crash.
Oh, and about that Dell "in-home warranty" that you pay extra for--it's in home
because YOU do the repairs, they just send you the parts. The hard drive crash
was all on me--it took 2 full nights to restore and patch all the software to
bring it up to date. Then they threatened that they would CHARGE ME for the
hard drive if I didn't return the defective one within 10 days!--because, you
know, I must be a thief, right?
I will never buy another Dell. I sent in formal complaints to the company and
got nothing back. But check Dell's recent stock price--the marketplace has
reacted to their quality problems.
73, Don Merz, N3RHT
-----Original Message-----
From: [EMAIL PROTECTED] on behalf of Bob Peters
Sent: Fri 7/14/2006 5:45 PM
To: 'Discussion of AM Radio'
Cc:
Subject: RE: [AMRadio] OUT SOURCE OUT OF COUNTRY TECH HELP
Don't get started on out sourcing...I have had a week of HELL with Dell
in India... DHL lost a shipment ( My XYL's Birthday Present) and have
been trying to get it replaced by Dell...Ya Sure folks... Looks like it
is going to be a fight with the Credit Card Company... No Delivery no
pay but yet one credit card comapany ( GE CREDIT ) Outsource India says
even if it is lost you still pay...NOT... This country is going more
and more to outsource, I think that I own a company with all Texas
Speaking Cust Service Reps... Have one that speaks Spanish...Needed in
Texas HI... but all the rest are born Texans...
Keep our money here folks!!!
W1PE Bob
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, July 14, 2006 11:56 AM
To: Discussion of AM Radio
Subject: Re: [AMRadio] OUT SOURCE OUT OF COUNTRY TECH HELP
I've experienced the same frustrations as others trying to converse with
someone that does not have command of our language but the blame is not
on
them. If I were in their shoes and a job was available I would take it.
Every middle easterner that I have met is intelligent, motivated, and
hard
working. How long would it take us to learn the Indian language and
speak it
correctly? The blame falls on Dell, IBM and other corporate managers who
have decided that the only way to compete is to outsource. The fact that
the
help-desk personnel are difficult to understand is of no consequence to
them. They are "saving money" and that is all that matters. I'm not
biased...the fact that I was one of the 14,000 employees laid off by IBM
in
2002 has no impact on my opinion. hi hi
Tom K3TVC
----- Original Message -----
From: "W5OMR/Geoff" <[EMAIL PROTECTED]>
To: "Discussion of AM Radio" <[email protected]>
Sent: Friday, July 14, 2006 12:26 PM
Subject: Re: [AMRadio] OUT SOURCE OUT OF COUNTRY TECH HELP
> John E. Coleman (ARS WA5BXO) wrote:
>
> >What a coincidence.
> >I just had a customer in my computer shop yesterday telling me "her
tell
of
> >woe" all and about her conversation with Frank in New Deli. Some of
these
> >guys are actually pretty smart and some just read from a clip board
as is
> >the case even here in the US as well. The biggest problem occurs
when
Frank
> >can't understand Texacan, Valley, or South Louisianaion
> >
> >John, WA5BXO
> >
>
> Ya gotta point there, John.
>
> Only a true southerner knows that the plural of 'ya'll' is 'all
ya'll'.
>
> All ya'll towel-heads over there need to change the diapers on the top
> of yer heads!
>
> ;-)
>
> --
> Driving your AM Rig without a scope,
> is like driving your car at night, without headlights. (K4KYV)
>
> --
> 73 = Best Regards,
> -Geoff/W5OMR
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