If it's just one customer, I don't think you should worry about it; it might just be his/her phone.
On Jul 28, 2:50 pm, singhk <[email protected]> wrote: > Hi All, > Has anyone had any problems with their applications crashing on the > Samsung Moment? > > I have a customer who is reporting that my application crashes > on their Samsung Moment when installing and crashes when they try to > run app. > Even posted very negative comments and ratings because of issues > > Neither I nor any of the 5 testers I depend on can reproduce the > crash. > I've tested my app on the simulator with 1.6 - 2.1 all res/density and > no problems. > The following devices were used for testing: > > - HTC Magic > - HTC Hero > - Milestone, > - Nexus1, > - Motorola Droid > - G1 > - MyTouch > > The customer's firmware is Android 2.1. > I've tested my app on the simulator with 1.6 - 2.1 and no problems. > > At this stage I'm stumped! > I'm not sure what else to do! > > I have refunded the customer's money and exchanged several emails > trying to deduce the root of the issues. > The customer is understandably frustrated and upset. > > I have sold over 200copies of my app on Market & elsewhere and this is > the first customer > who has reported any such problems. > > Any advice on this would be appreciated. > > Singh > > the app in question is MathPac, a mathematics utility package. I also > have StatsPac listed and they were developed together so the issue may > extend to StatsPac as well even though no one has yet reported it. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
