On Thu, Aug 5, 2010 at 10:01 PM, Chris Stewart <[email protected]>wrote:
> With my first paid application available now, I'm debating how I should go > about handling support and a more thorough explanation of what my app does. > I think ideally support would be handled directly in the app - this is something I really want to get to. A support Activity, if you will, where the user can email you, request features, report issues, view faqs, and maybe enable logging and help you debug stuff. Right in the app so the user doesn't have to go anywhere else or do any more work. For now I just use a Google Docs form for people to report bugs. Most people still email (or use the Market comments >:O ) until I direct them there, but it gets used quite a bit. > What really got me considering it was that someone just emailed me asking > for more information about what my app does. The description we can provide > in the Market is just not enough really. > Yeah, the market description is a joke. You definitely need a site just to really describe your app and list the features. Plus that's yet another way for people to discover your app. Throw links wherever you can (like your Google Groups signature ;-) ), set up a Google Alert for your app name, and let the Google spider bots do their thing. You can't rely on the Market app to help get your app noticed with the pathetic search and spam-clogged "Just In" list. And the more you can integrate the site with the app itself (like a "Help" button that takes you to the correct page on the site) the better, I think. > I do like what TreKing has out there for his software ( > http://sites.google.com/site/rezmobileapps/treking) as I think it does add > something to the purchase for someone. > Why thank you =) Though I can guaranteed there are better app sites around - a web designer I am not. However, it serves its purpose and I think has been highly beneficial in warding those type of "what is it" or "how does it work" type questions. I can only remember one time when someone asked for a feature and I told him all he had to do was long-press on something. When I pointed out the online user manual, he was very happy to see one was available. ------------------------------------------------------------------------------------------------- TreKing <http://sites.google.com/site/rezmobileapps/treking> - Chicago transit tracking app for Android-powered devices -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
