I've gotten a few chargebacks. The email Google sends when this happens includes this nice piece of information:
"Please note that for Android Marketplace chargebacks received after June 1, 2010, Google will not assess a chargeback fee." And references: http://www.google.com/support/androidmarket/bin/answer.py?answer=137996 What's weird is that Google Checkout still has the option of "Cancel entire order". I don't know if such users can still get updates or be LVL-allowed. Full email Google sends: Hello, We received a chargeback notification for Google Order # XXXXXXXXXXXX for the amount of $1.99 because the order is being disputed by your customer's credit card issuer. The customer had claimed that they did not authorize this charge.. In accordance with our policies, Google will not attempt to resolve the chargeback on your behalf because this Android application order is less than contesting threshold. We have adjusted your account for the amount of the chargeback, $1.99. You should see this line item in the 'Other Activity' column in your Payouts tab within two business days. Please note that for Android Marketplace chargebacks received after June 1, 2010, Google will not assess a chargeback fee. Chargebacks fees applied before this date will not be reimbursed. For more information about our Android Market Chargeback Resolution Policy (including the contesting threshold amount), please visit http://www.google.com/support/androidmarket/bin/answer.py?answer=137996 If you have any questions about this particular chargeback, please feel free to respond directly to this email with any questions or concerns. If you have a question regarding chargebacks in general, please contact us at https://checkout.google.com/support/sell/bin/request.py?contact_type=txn_issue&hl=en_GB Thank you for understanding. Sincerely, Robert The Google Checkout Team On Mar 18, 11:22 am, Marcin Orlowski <[email protected]> wrote: > On 15 March 2011 19:26, JB <[email protected]> wrote: > > > To my understaning, the android market will charge the deleloper 10$ > > (or something like that) for any charge backs a customer submits. > > That seems frustrating. Are there anything actions taken toward a > > customer who uses charge back? In other words, is there anything that > > would make a customer think twice before charging back? > > Have you been charged back? As I wonder if you refer to Market regulations > or Checkout general regulations? My doubts are based on the Market purchase > process that is completely out of your control, so it's hardly possible to > i.e. charge user without his knowlegde and acceptancel (he has to start the > purchase and confirm it) nor you are able to cheat and i.e. charge more that > user expects. It may be the case when you use checkout with i.e. e-store and > request more than use saw in i.e. your basket summary, so that would be a > subject to charge back. > > Regards, > Marcin Orlowski > > Tray Agenda <http://bit.ly/trayagenda> - keep you daily schedule handy... -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
