I've only contacted them a few times but always got a worthwhile response. Maybe I was lucky, or maybe you were unlucky, I don't know.
Completely opposite to my Android Market support experience, which I'm not sure actually exists! Here's the response I got to a related question I asked them a few months ago: === Hello Mark, Thank you for your email. Android market orders which the users place a second time for the same app are final. The 15min refund window on the Android market is only available for the first time the user purchases an application. The only exception for this would be a system issue due to which either the order does not get passed on to the payment system successfully or if the users card gets declined the second time the order is placed. While the 15min window for refund remains for all purchases, the actual countdown starts when the download manager of the Android device actually starts the download process successfully. So if the application software did not start downloading, the 15min refund window gets revoked and does not take into account the amount of time taken for the download manager to just acquire and download the software. So it appears that the user was not able to initiate the download of the app because of which the order did not get charged automatically after the stipulated 15mins. If you wish to, you can go ahead and issue a refund for this order or cancel it altogether and request the user to place a new order. If not, you will need to wait till the user successfully downloads your application for the order to get charged. Please visit https://checkout.google.com/support/sell/bin/answer.py?answer=134379 for specific instructions on how to refund an order in the Google Checkout Merchant Center. Remember, if you refund an order, Google will send a refund notification email to the buyer. While this is how the Google Checkout payment system works with the Android marketplace orders, the developer account dashboard will add the user request to the total number of downloads which are shown in your developer account. They will be shown under long installs. Sincerely, === On 25 May 2011 10:53, Zsolt Vasvari <[email protected]> wrote: > > I'd recommend contacting Google Checkout support - which, in my > experience, > > is generally very good. > > Really? Do you live in an alternate universe or something? I've > never had a single good expeirnce with them. When I did hear back, it > was a BS response. > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
