Earlier today I had a ton of "Customer review in progress" stalls, market comments and a user that email me asking if I was planning on "doing something" about the download issues people were experiencing. Oh I wish I could.
Anyway now things have picked up and my total sales for the day still look normal (Using Appmonger for the summary, highly recommended BTW) If anyone is interested, here is my standard "Market issues" canned response. Usually send it a few times a day, unless Google is "updating" the Market in which case I usually craft a custom canned response just for that day that basically says it's out of my control and to wait it out or let me know the order number and I can cancel. I also have a canned response for "I looked up your order and it shows as "Customer Review in Progress" and then just includes what Google says that means and explain that it's out of my control. Canned response: If you send me your order number I can check the status, you can find your Google Checkout Order Number at http://checkout.google.com . But here's a few common Market problems/hints: 1) Incorrect billing information. The Android Market does not directly notify you of this problem and often looks like it's successfully authorized when it has not. Supposedly Google sends you an email notifying you when this occurs. You can check on this and remedy it by checking http://checkout.google.com from a desktop computer and updating your billing information. 2) Reset Market Connection: Make sure that your phone is logged into Google Talk by following these steps: Go to your phone’s app launcher, and press the Talk app If you’re already logged into Talk, press Menu, and then touch Sign out Launch Talk again to sign in https://market.android.com/support/bin/answer.py?hl=en&answer=1067233 3) Customer Review In Progress . If this is your first purchase on the Market, Google may be reviewing your account and stalling authorization/downloads until this process is completely. Unfortunately this is completely out of my control. https://checkout.google.com/support/sell/bin/answer.py?answer=45175&hl=en_US -Kevin On Jun 13, 10:54 pm, Zsolt Vasvari <[email protected]> wrote: > I've had slow sales for the last 3 days and 0 ratings/comments. My > install stats are stuck also. Looks like the Market is not working > properly. Or should I say, it's working as poorly as it usually does. > > On Jun 14, 8:19 am, JonFHancock <[email protected]> wrote: > > > > > > > > > Over the last couple of hours I have had an unusually high number of > > comments from users giving low stars and complaining that they can't > > download/install from the market. Haven't had any sales in the last > > hour either. > > > Anybody else having the same problem? -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
