Few months ago, I had my account banned for an unfounded security reason. People could see my app in the Market, but could not buy it nor could I get paid. I was out of an income. My app is in the top 10 of its category, so it should be somewhat important to Google.
I've tried every single back channel, from the Android Market Developer Advocate I met, to Google+ groups, even the HR person I liasoned at Google about a job. Nobody helped and I could not talk to a single person at Google. So no, if you are not Roxio, you have no chance of getting in touch with anybody at Google. My account was reinstated 2 days later, after going to Canned Response hell, but by that time I had lost a significant amount of income (and goodwill, I presume). On Wednesday, March 28, 2012 11:14:13 PM UTC+8, Mark Murphy (a Commons Guy) wrote: > > On Wed, Mar 28, 2012 at 10:51 AM, Rob Jackson <[email protected]> > wrote: > > Thanks Mark. Can you expound a bit on your meaning of "troublesome"? > > Expanding on the other answers you have already received... > > For rank-and-file developers, getting a response from Google Play is > akin to waiting for Godot. > > OTOH, I imagine that Google Play has Rovio on speed dial, and not just > for hints on how to get past a certain level. > > A firm interesting in acquiring an app developer (or just acquiring > rights to that app) should, as part of its prep work, attempt to get > in touch with Google Play, probably through back-channel means (vs. > randomly posting on a Play support Google Group). That will smooth the > transition process if/when the acquisition occurs. > > -- > Mark Murphy (a Commons Guy) > http://commonsware.com | http://github.com/commonsguy > http://commonsware.com/blog | http://twitter.com/commonsguy > > Android App Developer Books: http://commonsware.com/books > > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
