fibercode, Can you let me know if you're still seeing this? I just confirmed with our engineering team that everything should be back to normal. If anything still looks off, let me know and I'll have them take a closer look.
(It's possible there was some caching delays with the Developer API, which might explain why you were still seeing non-renewing subscriptions.) -- Trevor Johns Google Developer Programs, Android http://developer.android.com On Thursday, August 9, 2012 11:38:03 PM UTC-7, fibercode wrote: > > Trevor, > > Thank you for your prompt response and the explanation. At least now we > know that we are not living in some alternate reality and stopped pinching > ourselves in disbelief. > > But, we still have all of our customers subscriptions canceled. None of > those were restored back to active. Now when we query the Google API server > to see if the subscriptions are still active we get "false". > > For example: > We queried Google order number: 574480490664998 and got the following > JSON response: > > { > "kind": "androidpublisher#subscriptionPurchase", > "initiationTimestampMsec": "1342064134000", > "validUntilTimestampMsec": "1344749703290", > "autoRenewing": false > } > > That order should have been restored to autoRenewing: true! > > Please let me know if we are missing something? > > Our customers have not had any termination of service, since our servers > are correctly keeping track of the expiration date of their subscriptions. > But that is not the point. The main thing is that they would have to now > manually go and purchase the same subscription they did subscribe to before > (the one they did not unsubscribe from). > I think that is a horrible way to treat them. > > I do not want to sound harsh, but we are trying to run a business not > play high school games. > > Any help is greatly appreciated! > > Thank you. > > > On Thursday, 9 August 2012 21:29:30 UTC-4, Trevor Johns wrote: >> >> fibercode, >> A number of in-app billing subscriptions were erroneously marked as >> canceled this morning due to an issue on our servers. Most of the affected >> subscriptions have already been restored by our engineers, and users did >> not loose access to content during this time. We will be sending a followup >> email soon to those affected explaining what happened. >> >> There were a small minority of users who's subscription auto-renewal >> dates occurred before we we were able to restore the subscription, and >> accordingly were not renewed. These users can choose to re-subscribe using >> the standard in-app billing mechanism within your app (they will appear as >> a standard expired subscription to your app). >> >> The HTTP Android Developer API would have still returned the correct >> expiration time for all subscriptions, so users continued to receive all >> content they had paid for. >> >> We sincerely apologize the inconvenience this has caused, and our team >> will be taking steps to ensure similar incidents do not occur in the future. >> >> -- >> Trevor Johns >> Google Developer Programs, Android >> http://developer.android.com >> >> On Thursday, August 9, 2012 12:03:23 PM UTC-7, fibercode wrote: >>> >>> One of our Android applications has supported in app billing for a while >>> now. >>> >>> A little over two weeks ago we published an update that supports the >>> newly released by Google in app subscriptions. >>> >>> Everything was fine until this morning when mysteriously all the >>> subscriptions purchased by our customers were canceled automatically!!!!! >>> We got up this morning, checked our emails and our test accounts had the >>> subscriptions canceled even though we had not done that. This obviously >>> raised a lot of red flags so we started checking our customers' >>> subscriptions and it seems that they were all canceled !!! We were even >>> contacted by several of our customers who thought that we canceled their >>> subscriptions. >>> >>> The new subscription purchases done today (August 9th) are not being >>> canceled but we can no longer trust how long that will last. >>> >>> The only conclusion we could come to is that Google canceled the >>> subscriptions (either on purpose or accidentally). >>> Most likely this looks like a bug on the Google side, but we need some >>> help to narrow this down. >>> >>> Thank you. >>> >> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
