Let me try to provide detailed description of the problem - hopefully it'll help to explain my situation. My company published pretty good language learning application 2 years ago to Google Play (then Android Market). Over those 2 years - everything was going OK, app is pretty well implemented, it was selling well, customers were happy, all in all - great times.
About a 45 days ago, it was decided that we tweak description a bit since it's been two years and we did it. But then, all of sudden about two weeks ago, our application disappeared from Google Play. We got our developer to login into Console and there he found that it was for some reason Suspended. We were of course shocked and sent email to Google Play developer support - no response came back. After a day of investigation our developer finally came back with some idea of what happened - apparently on Sept 19th Google sent email notification to email developer used to open Market account. In email it was said that we need to change description since the one we posted "contained keywords" and they gave us 7 days to do so. Obviously, we missed that deadline - but are now in terrible situation. We have tens of thousands of people who paid for the app and now can't install it when they get new device. Because this was "minor offense" (even though we weren't aware of the problem and would of course fix the damn description if our developer checked his email), we are allowed to upload APK under new namespace - but this would leave existing customers without updates - and they would be furious (and rightfully so). So, what to do? Do you have any advice on how to get in touch with some manager from Google Play developer support and make this right? Because we have tried emailing support - after sending 10 emails we finally started getting generic "we've are unable to reinstante your app" messages back - but trying to talk with them is obviously impossible! They don't read at all what we write, they just copy-paste that "fix your application and upload it under new package _if you are allowed_" (even though there was never problem with the app). And in the meantime, we need to deal with tens of thousands of both ours and Google's customers that paid serious money to have the app, and are now angry that they can't download or update the app - simply because of minor mistake in description. Thanks in advance for any help! -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
