Thanks but this link does not really gives more information :)

If you refer to the need to give users a mail I have :
- A mail in description
- A website with issue tracker / forum
- A big red text in all changelog telling users to contact me
- An help button in the app
- An about in app with multiple links
- I'm on Twitter / Facebook / 6 forums where users usually goes.

But I still have users giving 2 star because they can't find an option that 
is in front of them, so don't ask them to do anything more :)

Regards,
Tolriq.


Le mercredi 27 février 2013 19:45:58 UTC+1, RichardC a écrit :
>
> See this thread in Android Discuss:
> https://groups.google.com/d/topic/android-discuss/F1smLF_x0y0/discussion
>
> On Wednesday, February 27, 2013 6:11:46 PM UTC, Tolriq wrote:
>>
>> I read that Google is opening this function to new developers but what 
>> are the requirement to get access to that ?
>>
>> My app has passed the 100k daily users and have a 4.9 rating with more 
>> than 4500 rating, but there's still some users that thinks bad rating are a 
>> way to get support even if I have no way to contact them back :(
>>
>> Any one got more news on this ?
>>
>> Regards,
>> Tolriq.
>>
>

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