Yeah, i've noticed that as well... though most users should be ok. 
It also wouldn't sit well with the bunch of assholes that put up "awesome 
app but i gave 1 star because i want a specific feature only i want and 
i'll give you 5 start only when i get that feature" messages, though they 
were there even before we had the option to reply :) 
The trick to keep the replies away from support is to reply by directing 
those users to the actual support staff so they wont have a reason to 
continue debating it on Play.
 
 

On Wednesday, May 15, 2013 2:54:09 AM UTC+3, b0b wrote:

>
>
> On Monday, 13 May 2013 22:33:04 UTC+2, Piren wrote:
>>
>> Finally, everyone can stop complaining about this :)
>>  
>>
>> http://android-developers.blogspot.co.uk/2013/05/all-google-play-developers-can-now.html
>>
>
> And instead complain about replying too much to users having the perverse 
> effect of generating more support requests in comments, usually with a 1 
> star or low rating, 
> just because said user think it is a good idea for getting the developer's 
> attention.
>
> I know I will be replying to comments very rarely now.
>
>
>

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