Hello,
Greetings from *Amsoft Corporation!* Please have a look at the below job and send me a suitable profile Voice Engineer Pay: $45/hr on C2C Location: Alexandria, VA Length: 1 year *PROJECT SUMMARY:* The Telecommunications Analyst provides advanced customer service in support of fielded hardware, software and connectivity to the main servers. Job duties include: The focus of this position is to coordinate with remote communications personnel to configure network access for specific customer applications based on a pre-determined implementation schedule. Telephonically assist on-site personnel during the implementation. Document all activities related to site coordination and implementation assistance using a Windows2000, Windows XP and or Windows 2007 desktop system running a web-based trouble ticket/change order tracking system. Research and resolve hardware PC, router ASA firewall), software and connectivity implementation problems by utilizing established procedures, user manuals, accessing on-line applications, or interacting with internal and external support groups. Perform network design within the constraints of remote facilities, and provide third level support to the Tier 1 and Tier 2 support personnel. In the course of troubleshooting remote facility network problems, perform IP packet analysis to determine network errors and/or conflicts. * Responsibilities include, but are not limited to:* · Maintaining the DBIDS network infrastructure · Recommending and designing new network solutions · Implementing new network products · maintaining existing Cisco ASA firewalls for DBIDS program (total of 120+ firewalls) · Maintaining security posture * FUNCTIONAL DESCRIPTION OF CANDIDATE NEEDED:* · Work flexible hours to ensure coverage of site activities that occur outside normal work hours 0800 to 1700 EST hours Monday through Friday. · Perform military base-level communications coordination efforts telephonically in support of hardware and application implementation, address security issues as identified, and maintain the appropriate information in the automated trouble ticket system. Identify infrastructure requirements and require facility personnel to install infrastructure components as directed by the Project Manager. · Provide telephonic support to installation team during the implementation of new software and hardware components. · Perform troubleshooting of issues that occur during and after implementation. · Telephonically support the user community by troubleshooting network connectivity issues with base facility infrastructure teams. (Centralized dial devices, routers, and firewall administration devices) · Follow procedural guidelines to respond to and/or research customer problems. · Provide network-engineering support for additions, relocations, upgrades, and removal of DEERS and RAPIDS systems and servers. · Demonstrate o Knowledge of the Windows 2000, XP, 7 desktop environment o Knowledge with all network hardware configurations for users of the customer’s database to include the topology, server and workstation hardware platforms, and associated peripherals relative to the applications o Strong customer service skills and experience with troubleshooting leased line problems. o Expertise to perform IP packet analysis to determine network errors and/or conflicts. *EXPERIENCE REQUIRED:* · CASP certification is required · Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis. · Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat5) · Strong working knowledge of the Windows XP, 2000, 7 desktop environment · Strong working knowledge of PC and peripheral devices (card readers, printers, keyboard, mouse, monitor, digital cameras, and other associated hardware) · Strong working knowledge of Leased line fault isolation · 2 years’ experience using ticketing system applications · Demonstrate strong customer service skills and prior experience with troubleshooting leased line problems required. · Ability to obtain ADP level II trust agreement · High School Graduate, or equivalent · Ability to type 25 words per minute · Punctual · Reliable · Demonstrated strong verbal and written communication skills · Ability to multi-task · Effective listening skills · Prior customer service experience – 6 + months · CNA/CNE certificate is a plus, but not mandatory *TECHNOLOGY REQUIREMENTS:* · Knowledge of data communications protocols and utilities (TCP/IP) and possess the ability to perform rudimentary packet analysis. · Knowledge of LAN/WAN hardware components (routers, switches, DSU/CSU, Cat6) · Strong working knowledge of the Windows XP and Windows 7 desktop environment · VPN connectivity · Windows Server 2008 · Microsoft Office Thanks, Sandeep Amsoftcorp Phone: 909-918-5553 Ext 402 || Direct: 908-333-6818 Email: [email protected] <[email protected]> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. 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