Sorry, typo in item #1 in the second list: "Elsewhere we've seen variants 
of this problem solved by changing various <uses-permission>and 
<uses-feature> parameters in the app manifest"

On Friday, December 16, 2016 at 11:48:41 AM UTC-8, Sergio Prado wrote:
>
> I've come across a weird bug with my app on Google Play. There is a *single 
> user whose 3 devices are shown as ineligible for to download my app* 
> [image 1]
>
>
> However:
>
>
>    1. The Google Play developer console shows my device as having 0 
>    excluded devices [image 2]
>    2. I have had multiple people test on identical devices (with the same 
>    mobile carrier and a variety of Android 6.0 and up OS versions) to those 
>    that were shown as ineligible, and they *can't replicate the issue*.
>    
>
> We do have a couple hypotheses/possible directions to look:
>
>
>    1. Elsewhere we've seen variants of this problem solved by changing 
>    various and parameters in the app manifest, however, since we can't 
>    replicate the problem - we don't have any certainty on which, if any, of 
>    the permissions we're using are problematic
>    2. This particular person has some macro-level phone/account/play 
>    settings that wholesale prevent app installation of apps using certain 
>    features/permissions. However, don't know where to begin with that or if 
> it 
>    really is possible in a meaningful way.
>    3. It's possible that the permissions in our in our manifest (at the 
>    end of this post) may be causing problems are as (note that we not use any 
>    tags, only feature use requirements would be implied)
>
> Any *help here would be extremely valuable*, as we've tested and 
> researched quite a bit and are at a loss for what could be happening.
>
>
> [Image 1]
>
>
> <https://lh3.googleusercontent.com/-FQsNuJkGa7U/WFREtDbZxjI/AAAAAAAACwQ/YDLqGDRd1RMxwDlisXC6ZOJua_ZdiysJACLcB/s1600/Screen%2BShot%2B2016-12-15%2Bat%2B10.50.10%2BAM.png>
>
>
>
> [Image 2]
>
>
> <https://lh3.googleusercontent.com/-sUWawey51Ik/WFRE4o0cxZI/AAAAAAAACwU/7JEa39v4oRgmpozObvRbIYujzK6NSnmPQCLcB/s1600/Screen%2BShot%2B2016-12-16%2Bat%2B11.16.50%2BAM.png>
>
>
>
> [AndroidManifest.xml]
> <?xml version='1.0' encoding='utf-8'?>
> <manifest android:installLocation="auto" android:versionCode="1014" 
> android:versionName="1.01" package="[package_name]" xmlns:android="
> http://schemas.android.com/apk/res/android";>
>     <uses-sdk android:minSdkVersion="14" android:targetSdkVersion="16" />
>     <supports-screens android:anyDensity="true" android:largeScreens=
> "true" android:normalScreens="true" android:resizeable="false" 
> android:smallScreens="true" android:xlargeScreens="true" />
>     <application android:hardwareAccelerated="true" android:icon=
> "@drawable/ic_launcher" android:label="@string/app_name">
>         <activity android:configChanges="orientation|keyboardHidden" 
> android:label="@string/app_name" android:screenOrientation="nosensor" 
> android:launchMode="singleTop" android:name="[package_name]" android:theme
> ="@android:style/Theme.NoTitleBar" android:windowSoftInputMode=
> "stateUnspecified|adjustResize">
>             <intent-filter>
>                 <action android:name="android.intent.action.MAIN" />
>                 <category android:name="android.intent.category.LAUNCHER" 
> />
>             </intent-filter>
>         </activity>
>     </application>
>     <uses-permission android:name="[package_name].permission.C2D_MESSAGE" 
> />
>     <uses-permission android:name="com.android.vending.BILLING" />
>     <uses-permission android:name="android.permission.INTERNET" />
>     <uses-permission android:name=
> "android.permission.ACCESS_NETWORK_STATE" />
>     <uses-permission android:name="android.permission.VIBRATE" />
>     <uses-permission android:name=
> "android.permission.WRITE_EXTERNAL_STORAGE" />
>     <uses-permission android:name="android.permission.ACCESS_WIFI_STATE" 
> />
> </manifest>
>
>
>
>

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