*Desktop Operational Manager*
*Washington, DC* *long term* *Basic Qualifications:* · Excellent track record of organizing and leading teams to deliver exceptional customer service – will lead a team of 10-20 people. · 10+ years of experience providing Windows/Mac desktop engineering and support services in an enterprise class environment (3000+ users). · 10+ years of experience managing IT service delivery in an enterprise class environment. · 10+ years of experience in leadership of projects in support of service automation and IT support. · 10+ years in support and best practice knowledge of help desk and customer support tools, technologies, processes. · Recent, demonstrated hands-on experience with the following: TEM/BigFix, SCCM, GPOs, Microsoft Deployment Toolkit, Bitlocker/MBAM, Casper/Jamf, Powerbroker, Windows 7/10 and Office 365. · Recent, demonstrated practical expertise with practices including ITIL/ITSM Service Management, Microsoft Operations Framework, SLA management. · Able to develop a positive, supportive, team oriented work environment. · Able to develop and continuously improve operational processes and practices. · Experience with troubleshooting and resolving technical issues for end-users, problem ticket escalation, and proactive service/support. · Ability to provide coaching, technical guidance, and training to team members · Ability to guide the team and directly assist in developing standard operating procedures (SOPs), work instructions, policies and procedures. · Ability to develop stable core, standard desktop images – and departmental overlays. · Ability to lead a team in developing rigorous testing disciplines to ensure stable computing platforms. · Ability to oversee multiple projects and teams to meet project milestones, schedules, and scope in alliance with best practices. · Ability to identify recurring issues and work with IT and business partners to remediate using the problem management processes. · Ability to facilitate requirements gathering sessions and document requirements, including validating requirements with stakeholders. · Ability to design deployment solutions for Enterprise-wide rollouts and upgrades. · Excellent oral and written communication skills. *Additional Desirable Qualifications:* · ServiceNow experience. · PMI/PMP certification for project management. · Microsoft A+, MCSE, or other related technical certifications. · BA or BS degree in an IT related major *Clearance:* Applicant selected will be subject to a security background investigation and will need to meet eligibility requirements for a Federal Government Public Trust clearance. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/android-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/3a3721f6-f86e-4cf6-893b-748dfa658a95%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
