*Desktop Operational Manager*
*Washington, DC* *long term* *Basic Qualifications:* · Excellent track record of organizing and leading teams to deliver exceptional customer service – will lead a team of 10-20 people. · 10+ years of experience providing Windows/Mac desktop engineering and support services in an enterprise class environment (3000+ users). · 10+ years of experience managing IT service delivery in an enterprise class environment. · 10+ years of experience in leadership of projects in support of service automation and IT support. · 10+ years in support and best practice knowledge of help desk and customer support tools, technologies, processes. · Recent, demonstrated hands-on experience with the following: TEM/BigFix, SCCM, GPOs, Microsoft Deployment Toolkit, Bitlocker/MBAM, Casper/Jamf, Powerbroker, Windows 7/10 and Office 365. · Recent, demonstrated practical expertise with practices including ITIL/ITSM Service Management, Microsoft Operations Framework, SLA management. · Able to develop a positive, supportive, team oriented work environment. · Able to develop and continuously improve operational processes and practices. · Experience with troubleshooting and resolving technical issues for end-users, problem ticket escalation, and proactive service/support. · Ability to provide coaching, technical guidance, and training to team members · Ability to guide the team and directly assist in developing standard operating procedures (SOPs), work instructions, policies and procedures. · Ability to develop stable core, standard desktop images – and departmental overlays. · Ability to lead a team in developing rigorous testing disciplines to ensure stable computing platforms. · Ability to oversee multiple projects and teams to meet project milestones, schedules, and scope in alliance with best practices. · Ability to identify recurring issues and work with IT and business partners to remediate using the problem management processes. · Ability to facilitate requirements gathering sessions and document requirements, including validating requirements with stakeholders. · Ability to design deployment solutions for Enterprise-wide rollouts and upgrades. · Excellent oral and written communication skills. *Additional Desirable Qualifications:* · ServiceNow experience. · PMI/PMP certification for project management. · Microsoft A+, MCSE, or other related technical certifications. · BA or BS degree in an IT related major *Clearance:* Applicant selected will be subject to a security background investigation and will need to meet eligibility requirements for a Federal Government Public Trust clearance. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To post to this group, send email to android-developers@googlegroups.com. Visit this group at https://groups.google.com/group/android-developers. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/3a3721f6-f86e-4cf6-893b-748dfa658a95%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
