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Looking for *Sr IVR Developer (30523) in Fort Worth, TX* *Job: Sr IVR Developer * Location: Fort Worth, TX Client: Mercedes Benz Length: 3 Months+ Start Date: ASAP *Interview Process: * 1. Phone screen with me 2. Phone screen with client (technical) 3. Zoom/onsite interview with client *VISA REQUIREMENTS:* We need for a Senior IVR Developer. The client is Mercedes Benz. Other things to keep in mind: · The client will not pay for relocation or per diem. Therefore, please only send me candidates who are available to work onsite in Fort Worth, TX. · Please send the candidate’s work authorization documents. The candidate’s name on the resume must match the candidate’s name on his/her work authorization documents · *H4, OPT EAD, and Green Card only. * · No US Citizen. · *If the candidate is OPT or CPT, I will need all 3 pages of his/her I-20, as well*. Do not send me OPT candidates who are unwilling to supply this document. · We require OPT and CPT candidates to send all 3 pages of the I-20 to further verify his or her education and work authorization. We use the last pages to verify the candidate is your employee. · If the candidate is not comfortable with sending all 3 pages of the I-20 because of the financial information, they are more than welcome to cover it. An acceptable example is attached. · If the work authorization document doesn’t have a photo of the candidate, please provide a photo ID. Candidates’ resumes MUST EXPLAIN IN DETAIL HOW they used each of the required technologies in their previous positions. Therefore, the required technology or skill MUST BE LISTED UNDER THE COMPANY THEY USED THE TECHNOLOGY AT and EXPLAIN HOW they used it. *Also, professional summaries SHOULD NOT BE MORE THAN 0.75 PAGES. * (It’s a SUMMARY, meaning a “general overview.”) *Job Summary:* · The Senior IVR Developer is responsible for Supporting Call Center IVR Technologies and the associated subsystems, including ACDs within this international automotive giant. · Provide system-level support of multi-user telephony (operating) systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. · Identify alternatives for optimizing resources. · This job is 30% Production Support and 70% Programming. *Support Responsibilities:* · Fielding questions from Agents/Supervisors on IVR Functionality · Follow-up on trouble tickets · Managing and Documenting software upgrades · System corrections, and hardware support · Make call routing changes as needed · Participation in troubleshooting, problem isolation, and resolution and problem escalations as needed. Initiate and participate in root cause analysis/preventative action activities when required, such as when an outage occurs. *Candidates Must Have:* · Bachelor’s degree in Computer Science, Information Technology, Engineering or equivalent. · A background in programming, with experience in modifying and creating applications in several environments and databases. · A background in IVR Programming. · Experience in gathering requirements, and implementing solutions to meet or exceed expectations with call routing software. · At least 5 years of experience in design and development of Java based applications in Call Center Technologies (IVR, ACD). · 6+ years’ experience with data, voice and/or VoIP Technologies. · Ability to escalate service and support requests to vendors, as needed, to maintain compliance with Service Level Objectives. · Skilled technical writing ability in order to document problems and solutions for users and other support personnel. · Supportive of team concepts. · Excellent communication skills. · Excellent analytical skills. · Working knowledge of Excel, Word, PowerPoint, Project, Visio. · ACD/IVR Development, XML, JAVA, C+ and SQL: · Extensive IVR background (certifications are a plus), AT&T and Verizon Toll Free routing. Experience with Avaya, Aspect, Cisco and/or Genesys. · Complete understanding of SIP and H323 · Application development and coding of interactive voice response systems, experience in working with APIs and voice recognition. · Ability to work in a fast-paced, constantly changing environment. · Ability to lead a project and coordinate resources to meet deadlines as required. · A person who is detail-oriented and well organized. · A person who can set priorities and work on multiple tasks at the same time. · Able to work with multiple vendors to coordinate the correct hardware and software needs of the call center. · A team-oriented person who can work well within several Markets within the Company. · A good listener, creative, intuitive, and ability to resolve problems in potentially stressful situations. *Preferred Qualifications:* · Designing Omni-channel solutions is a plus. *Vineet Sharma* *IT Recruiter* *1 Point System LLC* Unit 103, 206 N College St, Pineville, North Carolina, United States - 28134. *P* : 803-818-3474 Ext : 112 Text Now : (315) 987-0024 *E* : [email protected] *Gtalk/Skype: *[email protected] *LinkedIn:* linkedin.com/in/vineet-sharma-11043aa4 <https://www.linkedin.com/in/vineet-sharma-11043aa4> Fax : 803-832-7973 *W* : www.1pointsys.com [image: 1521061674134_image.jpg] *An E-Verified company | An Equal Opportunity Employer * INDIA | UNITED STATES | CANADA Note: We respect your Online Privacy. 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