Hallo

Hereby i had shared the job description. Kindly forward the resume to

*[email protected] <https://groups.google.com/> or Reach me 
@ 678-935-7991 *

JOB DESCRIPTION:

Genesys Developer

Location:  Conshohocken, PA

Long Term Contract

Roles & Responsibilities โ€“


   -  Creating, developing, & deploying routing strategy using IRD
   - Agent provisioning, Create VQ, VAG, AGRP, VQG. Find and fix agent 
   issue, change the configuration if required
   - Design, development, & documentation
   - Working closely with client
   - Manage client expectation and communication

Primary Skill & Experience โ€“


   - 6 to 8 years of Genesys Pure Engage (On Premise) Developer with strong 
   understanding of CTI (Computer Telephony Integration), customer contact 
   center environment, Genesys as a middleware component
   -  CTI (Computer Telephony Integration), Genesys Pure Engage (On 
   premise), Genesys Framework, CIM, IVR, E-services, Speech miner
   - Genesys Certification preferred
   - Strong experience in Genesys framework version 8.0, 8.1, 8.5
   -  Experience on Genesys Inbound and Outbound, Deployment and 
   troubleshooting on IRD, T-Server, SIP server and Stat Server
   -  Experience with eServices i.e Email / SMS / Social, GMS and Chat
   - ยท Experience with Genesys Interaction Workspace/Desktop application 
   development for customizations
   -  Experience in creating, developing, & deploying routing strategy 
   using IRD
   - Good understanding on Speech miner, GIA, Knowledge, Digital, Verint WFM
   - Experience in coordinating with different teams and client for 
   technical and functional solution design.
   - Confidence in a client facing role, ability to manage multiple 
   stakeholders (Onsite and Offshore)
   - Secondary Skill & Experience โ€“
   - Understanding of database, gateways, SBC, network and firewall
   - Knowledge of GAX, GI2, GA, CME, Pulse



*Thanks & Regards*

*Vishnu Prabhu*

*Lead Recruiter*

*Avacend, Inc*

*678-935-7991 *

*[email protected] <https://groups.google.com/>*

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