*Hi,*
*Please revert me on [email protected] <[email protected]>* *Role – Quality Assurance Coordinator* *Location - Houston/US (Please share local candidate)* *Job Description –* • Reviews designs and ensures CVX / HCL Standards are followed on packaging of applications for Modern Desktop • Conducts *unit testing* on packaged applications for Modern Desktop o Including Uninstalls • Provides recommendations on the packages designs for efficiencies or simplification of application delivery. • Ensures that all application acceptance criteria are met. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions. • Responds to telephone calls, email, instant messages, and assigned work requests from leadership and PO staff; Assign work orders / incidents to appropriate support teams and follow up until closure. • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps • Provide routine and requested updates with other IT staff and business units • Provide all required documentation including standards, configurations and diagrams • Provide knowledge transfer of *EUC operations* Technical Requirements • Phone support experience necessary • Technical helpdesk or technical call center experience is necessary • Disciplined, systematic problem-solving skills required • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, ServiceNow • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools Soft Skills • Excellent communication and conversation skills (Verbal and Written) • Good documentation skills • Good working knowledge of MS OFFICE (Including MS Project and Visio) • Should have great customer handling skills • Able to handle unforeseen situations • High level of acceptance • Can drive HCL’s value and its methodology Other Skills and Experience • Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone • Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must • Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared • Ability to learn new information quickly and the willingness to do so at all times • Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week • Customer Focus • Teamwork • Technical Expertise • Interpersonal Effectiveness • Concern for Order and Quality -- *Thanks & regards,* *Shankar | Sr.Technical Recruiter * *Email: **[email protected]* <[email protected]>* |Ph: 281-823-9222 Ext 517 * <%20E:%[email protected]> 11271 Richmond ave,Suit #107,#108,Houston,TX-77082 [image: unnamed] 3S Business Corporation www.3sbc.com <http://www.dwlabs.com/> An E-Verified Company *****Best way to reach me through email***** -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAMsk-1f2ShD6Xf6m6f9aO1Zsk-iGfBwi%3D8-qxAA%3DO9hxChgK7Q%40mail.gmail.com.
