*Share Resume to vinee...@1pointsys.com <vinee...@1pointsys.com>*


*Job: **Incident Manager*

Duration: 12+ Months

Location: Cedar Rapids, IA / Remote

Remote: Till COVID

VISA: USC, GC, GCEAD, H1B Only



o             8-10 years’ experience of leading and driving various IT
service management processes, with Minimum *3-5 years* of *experience
working* *as incident/major incident manager* ·

o             Should possess good understanding of *ITIL*® *V3* *service*
lifecycle modules· *ITIL* *certification* is preferred.

o             Should have strong verbal, written communication and
interpersonal skills ·

o             Should have strong exposure to *ITSM* *ticketing* *tools* i.e
*ServiceNow*, *BMC* *Remedy*, etc.

o             Good understanding of *IT Infrastructure* and components as
well as software *SDLC* process

o             Good understanding of project management principles &
incident & problem management, ITSM processes. Experience in* Finance
domain* will be a plus









*VINEET SHARMA | Sr Recruiter*

*Email : **vinee...@1pointsys.com* <vinee...@1pointsys.com>

*Cell:        (315) 514-3320*

*1 Point System LLC*

• 115 Stone Village Drive • Suite C • Fort Mill, SC • 29708

Fax :  803-832-7973 | W : www.1pointsys.com

Gtalk/Skype: vicky1point...@gmail.com

LinkedIn: linkedin.com/in/vineet-sharma-11043aa4
<https://www.linkedin.com/in/vineet-sharma-11043aa4>

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