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This is Harry from Dynamic Enterprise Solutions. We have urgent requirement with one of our client's, please review below job description and let me know your interest Position ID Job Title Location Duration DYES00012818 Workforce Management (WFM) North Chicago, IL 6 Months+ DYES00012809 Project Manager (ISRM) - Information Security Risk Management North Chicago, IL 6 Months+ DYES00012834 Project Manager (CCF MCN) - Campus compute facilities & Manufacturing control networks North Chicago, IL 4-6 months+ DYES00012755 Business System Analyst North Chicago, IL 12 Months+ Position ID: DYES00012818 Title: Workforce Management (WFM) Location: North Chicago, IL Duration: 6 Months+ Rate: $ 52/HR on C2C Locals Preferred Description: Purpose: Responsible for supporting Workforce Management (WFM) application for a medium size Agent Contact Center. This analyst will be supporting the WFM Team, Contact Center Agents, and Leadership with the goal of creating a remarkable impact for our patients and healthcare providers. Position will be responsible for ensuring the right resources are in the right place at the right time to reduce cost, support operational growth, and ensure the appropriate and productive utilization of contact center resources. Applicant will maintain and update Forecast, Agent Schedules, Intraday, Shrinkage, Reporting and supporting real time contact center operations. Reviews, analyzes, and evaluates business systems and user needs. Documents requirements defines scope and objectives and formulates systems to parallel overall business strategies. May require an associate degree in a related area and 3+ years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Generally, supports commodity or generic/unspecified skills, such as Application Support, Business Analyst, Compliance Consulting, Domaine SME, SharePoint BSA. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager or a team Lead. Responsibilities: Support Contact Center Workforce Management (WFM) processes for Forecasting, Scheduling, intraday, shrinkage and Reporting Analytics to ensuring business goals, objectives, and service level agreements are satisfied. . Monitor and analyze call and activity volumes vs. available staff and optimize resource schedules to maintain contact center key performance indicators. . Maintain and update schedules for staff to ensure optimal coverage with the right resources, in the right place, at the right time. . Develop, analyze, and deliver WFM and Contact Center reports with lessons learned from prior day/week/month. . Maintain and adjust agent resource assignments ensuring they receive the right calls at the right time. . Review and approve agent time off and schedule change requests. . Research and analyze agent schedule adherence issues/concerns and deliver suggestions for improvement. Qualifications: . Prior medium to large call-center experience required . Prior WFM administrative and real-time scheduling support . High school diploma or GED equivalent required . College degree preferred . Requires skills in all the following: a) Establishing resource schedules; b) Supporting intraday real-time scheduling activities; c) Identifying and delivering real-time schedule staffing decisions; d) Developing, analyzing, and delivering WFM and contact center reports; e) Maintaining and administering the WFM platform . Ability to communicate in a clear and professional manner (both written and verbal) to all levels of management . Experience training individuals or groups on new concepts and processes . Experience coaching agents to drive performance improvement . Ability to influence and lead others without direct authority . Innovative problem solver with an attention to detail and a focus on accuracy . Experience with WFM platforms preferred (i.e. Five9/VO) Description Details 1. Are you open to look at candidates willing to relocate? Y 2. What are the top 3-5 skills requirements should this person have? 1) Attention to details 2) Experience with Excel, Visio and PP 3) Able to document training guides 4) Data analytical aptitude 5) Excellent communication skills 3. What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? o WFM (Work Force Management) experience as Analyst o Contact Center experience 4. What type of environment is this person working in? o Combination of team and independent 5. Work Schedule (Define days,# of hours) o Mondays to Fridays form 10:00am CST to 6:30PM CST. o Is Overtime offered or required? No 6. Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options o Currently this position is on-site for 3 days and 2 day remote. If we find a skilled WFM Analyst, open for negotiations on this area. 7. Is the worker onshore or offshore? Onshore 8. Will there be Domestic and/or International Travel? No Position ID: DYES00012809 Title: Project Manager (ISRM) - Information Security Risk Management Length of Contract: 6 months Location: North Waukegan, IL (Remote Position) POSITION WILL BE REMOTE* Primary Needs: . Position will reside within the Information Security Risk Management (ISRM) Team at Pharmaceutical Client, driving projects within Pharmaceutical Client's ISRM functions. . Experience in managing Information Security, Governance and Compliance projects, as this Project Manager may lead a variety of projects or workstreams (estimated 2 - 4 at any point in time) that may cross the following key areas and functions within the ISRM group: o PCI/Compliance/SOX o Data Security o Cyber Risk Management o ISRM Operations - communications, metrics, governance o Security Architecture o Security Hygiene o Incident Response o Threat Intelligence . More immediately, the following items may be assigned to this Project Manager: o Assist in strategic planning of application migrations (security architecture reviews, business impact assessments, security code review), including tracking project progress, meeting coordination, minutes, etc. o Assist with projects within the Compliance area, as we have several assessments that will require some level of security remediation for ISRM. o Additionally, we have several projects that require us to expand our security tool set. This person may create project plans, financial budgeting, and assist in working with various staff and vendors to implement the product(s). o Assist with "Phase 0" (aka "Discovery") projects that are in need of assistance with gathering requirements in order to promote the effort into a full project. . Experience with both Waterfall project management methodology, as well as experience with Agile/Scrum. . Candidate should be an experienced (12+ years required) Project Manager with project management experience in the ISRM space. . Strong project management skillset, highly organized individual, including proven ability to lead and drive project success. . Strong collaboration and communication skills, given the potential for senior executive interactions and business strategic impact of the projects, as well as varying degrees of change management impact and project complexities. . Will work with a matrixed Pharmaceutical Client team and an estimated 2 - 4 vendors. . Please note that given Clarity & Jira will be utilized project management toolsets, candidates with Clarity & Jira experience may take precedence if all things equal (i.e., tiebreaker). . This individual will be expected to drive projects forward while focusing on budgetary requirements. . Contract to initially run from candidate's start date through February 25, 2022, with potential for extension following proven performance. Expectations: . Develop, execute, and manage project(s) within the defined scope. . Lead all aspects of the project lifecycle, working with project sponsors/key stakeholders, team members, and management to oversee all phases of project completion. . Build and manage project's work breakdown structure, milestones, risks, issues, and deliverables within the constraints of human and financial resources and changing priorities to ensure the successful completion of the project. . Ensure transparent reporting of project status, issues, risks, and financials. . The individual will rely on experience and judgment to plan and accomplish goals. . Performs a variety of tasks. . May lead and direct the work of others. . Be able to work under general supervision. . A certain degree of creativity and latitude is required. Specific Responsibilities: . Initiate and Plan Project: Works with business, ISRM and IT management to establish and gain consensus on project goals, objectives, financials, and deliverables. . Project Control: Assess the degree to which changes to scope, issues and risks will affect the project, working with business and IT management and sponsor to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget. . Executing and Closing Project: Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Leads team in delivering project scope. Gather lessons learned and obtain final project approval from sponsor and stakeholders. . Project Communication: Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to project teams, business, and IT management. Makes recommendations based on current project status to resolve issues and manage risks. . Resource and Team Management: Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based upon their abilities. Motivates project team to deliver project outcomes. . Quality Management: Responsible for compliance with applicable Corporate and functional policies and procedures. . Decisions: Make decisions that impact project level activities. Qualifications: . All Primary Needs on page 1. . PPM Tool experience a must; Clarity PPM & Jira experience are preferred, and this experience will take precedence over candidates with no experience in these tools. . 12+ years of project management experience, including prior PM experience in the ISRM space. Preferred Qualifications: . Experience with using Clarity PPM. . Experience with Jira. . Familiarity with Organization Change Management experience/knowledge. . Note: no requirement of PMP certification for this role. . Note: no requirement of Pharma experience for this role. Position ID: DYES00012834 Title: Project Manager (CCF MCN) - Campus compute facilities & Manufacturing control networks Length of Contract: 6 months Location/: North Waukegan, IL Locals Only *POSITION WILL BE FULLY ONSITE IN LAKE COUNTY, IL* Primary Needs: . Position will reside within the Innovation, Architecture, and Infrastructure team at Pharmaceutical Client. . Project Manager will be part of a program consisting of successful delivery of global manufacturing sites' infrastructure-related technology wireless and network projects - all dealing with Legacy Allergan integration into Pharmaceutical Client. . Various Legacy Allergan global manufacturing sites require Pharmaceutical Client-standard technology upgrades. This Project Manager will project manage 1 to 2 global site update projects at a time, with multiple workstreams. The workstreams are made up of different technology areas within the sites: o Campus compute facilities (CCF) - exist at a manufacturing site for purposes of always maintaining business continuity. (Fallback to keep operations up and running during potential outages.) o Manufacturing control networks (MCN) - exist at a manufacturing site to protect our Pharmaceutical Client networks from external bad actors. . Leads the development, prepares recommendations, and produces service delivery tasks and service deployment plans for wireless and network infrastructures. . Candidate should be an experienced Project Management in technology Infrastructure projects or programs. Minimum of 12+ years' experience spanning project management, business systems analysis, software development or deployment, with a minimum of 5 of those years managing projects. . Strong project management skillset needed, including proven ability to lead and drive project success. . Candidate must possess strong interpersonal, collaboration, and communication skills given the high degree of project complexity, accompanied by varying degrees of strategic impact, change, and potential senior executive interactions. . Candidate will be expected to adhere to guidelines and practices set up by the enterprise Project Management Office (ePMO) as well as its partner groups within the Integration Management Office (IMO) and Pharmaceutical Client Transition Office (ATO) as appropriate. . Experienced with leading projects in a structured PMO environment. Creation, management, and ownership of key deliverables in a PMLC framework. Ensures projects are executed following PMLC requirements and with a targeted focus on risk identification and mitigation. . Will work with a matrixed/cross-functional team of Pharmaceutical Client full time and contract staff, as well as an estimated 5-6 vendors (including firewall, network, storage, and cabling equipment vendors) as project(s) dictate. . Candidate must be able to adapt to cultural and organizational climates across global teams. Must have understanding & empathy for global cultural differences. . Bilingual English/Spanish or English/Portuguese or English/French is a plus. Candidates with one of these language skill sets will take precedence when all other qualifications are equal. . Must be a self-starter with attention to detail, highly organized individual, possessing a solid work ethic. . This individual will be expected to drive projects forward while focusing on budgetary requirements. . Pharma experience would be strongly preferred, in that the individual would understand GxP "good practice" quality guidelines and regulations with which our manufacturing sites must comply. . Important to note: while the position may initially begin remote, expectations are that it will move to a fully onsite engagement in Lake County, IL immediately after start date. Do not submit candidates who desire to work remote. This is non-negotiable as Pharmaceutical Client is actively transitioning back to an on-site workplace within this team. . Applicants must be U.S.-based. . Contract to run from candidate's start date through December 31, 2022. . Will execute and deliver in line with below expectations. Expectations: . Develop, execute, and manage project(s) within the defined scope. . Lead all aspects of the project lifecycle, working with project sponsors/key stakeholders, team members, and management to oversee all phases of project completion. . Build and manage project's work breakdown structure, milestones, risks, issues, and deliverables within the constraints of human and financial resources and changing priorities to ensure the successful completion of the project. . Ensure transparent reporting of project status, issues, risks, and financials. . The individual will rely on experience and judgment to plan and accomplish goals. . Performs a variety of tasks. . May lead and direct the work of others. . Be able to work under general supervision. . A certain degree of creativity and latitude is required. Specific Responsibilities: . Initiate and Plan Project: Works with business and IT management to establish and gain consensus on project goals, objectives, financials, and deliverables. . Project Control: Assess the degree to which changes to scope, issues and risks will affect the project, working with business and IT management and sponsor to gain agreement for resolution. Measure performance to assure the project is progressing as compared to original plan and budget. . Executing and Closing Project: Develops and executes a work plan obtaining authorized resources to ensure all activities are performed. Leads team in delivering project scope. Gather lessons learned and obtain final project approval from sponsor and stakeholders. . Project Communication: Communicate project progress by producing project reports to provide timely and accurate project status and decision support information to project teams, business, and IT management. Makes recommendations based on current project status to resolve issues and manage risks. . Resource and Team Management: Coordinate resources to ensure project needs are addressed and effectively assign tasks and deliverables to team members based upon their abilities. Motivates project team to deliver project outcomes. . Quality Management: Responsible for compliance with applicable Corporate and functional policies and procedures. . Decisions: Make decisions that impact project level activities. Qualifications: . Primary Needs on page 1 - please read carefully. . Candidate should be an experienced Project Management in technology Infrastructure projects or programs. Minimum of 12+ years' experience spanning project management, business systems analysis, software development or deployment, with a minimum of 5 of those years managing projects. . Bilingual English/Spanish or English/Portuguese or English/French is a plus. Candidates with one of these language skill sets will take precedence when all other qualifications are equal. . PPM Tool experience a must. . Fluent in the Microsoft Office Suite. . Important to note: while the position may initially begin remote, expectations are that it will move to a fully onsite engagement in Lake County, IL immediately after start date. Do not submit candidates who desire to work remote. This is non-negotiable as Pharmaceutical Client is actively transitioning back to an on-site workplace within this team. . Applicants must be U.S.-based. Preferred Qualifications: . Experience with using Clarity PPM. . Familiarity with Organization Change Management experience/knowledge. . PMP Certification. . Pharma experience would be strongly preferred, in that the individual would understand GxP "good practice" quality guidelines and regulations with which our manufacturing sites must comply. . Bachelor's degree in Business, Computer Science or related discipline, or equivalent experience. Position ID: DYES00012755 Title: Business System Analyst Length of Contract: 12 Months+ Location/Site: Lake County, IL Locals Only Role Description: The Business System Analyst (BSA) will be accountable for the following working under BRM, Business System Consultant and Project Manager direction: . Participate in requirements sessions to understand and document business requirements in detail. . Understand the functional User Stories in detail and update the User Requirements Specification/ Functional Requirements Specification (URS/FRS) Document at each Sprint Level. . Work closely with Business Systems Owner to define requirement criticality (Critical/Non Critical/Other) and prioritization. . Update Configuration Document as needed based on the requirements. . Analyze opened issues by project team and end users and identify if the issue is a defect or a new requirement. . Update the Change record to populate the required content, identify the required deliverables by discussing with team, get the change record peer reviewed and approved. . Document User Acceptance Letter, Identification of Supporting System Document and Risk Assessment Document. . Perform system testing as needed . Participate in and sometimes lead Agile Ceremonies such as daily stand up meetings, Sprint Planning sessions and Sprint Demonstrations to understand the implementation of the functionality. Key Skills - Required: . Minimum 5 to 7 years BSA experience required. . BS degree Computer Sciences or related field . Experienced in writing requirements for projects in pharmaceutical company . Collaborative, positive, self-motivated, team player. . Experienced in working with multiple groups and cross functional departments. . Experienced in managing technology deliverables or documents from requirements through implementation. . Strong communication skills; verbal and written . Experienced with MS Outlook, Visio, PowerPoint, Word, Excel. . Work on SLDC documents such as User Requirements (URS), and Functional Requirements (FRS) documents and User Acceptance (UAT) Letter . Previous working experience in Agile methodology . New position . Are you open to look at candidates willing to relocate? ? Note Virtual Interview process to be followed. Open to remote, prefered 3 days onsite . Years of experience/education and/or certifcations required: 5-8 . What are the top 3-5 skills requirements should this person have? 1. User Stories 2. Understand clinical and operational data 3. May need to do some PM work 4. Understanding of SW reporting tools (exp angular) 5. Integration testing . What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification? Examples: Pharma . What type of environment is this person working in? o Group setting o Individual Setting o Combination of both . Work Schedule (Define days,# of hours)/ Is Overtime offered or required? If yes, how many hours, what impact to scheduled working hours? 8-5 . Does this position offer the ability to work remotely on a regular basis or is it an on-site role? If remote opportunity exists, what are the options (i.e. 1 day remote, 4 days on-site)? Can be remote, onsite preferred Discovery Questions . Reason for opening: In flight project, New role Thanks & Regard's Harry John Dynamic Enterprise Solutions Inc 1801 Hicks Rd, unit A Rolling Meadows, IL -60008 (847) 719-7902 /C 224-635-0898 Email: ha...@dynamic-enterprise.net _____ <https://home.mcafee.com/utm_medium=email&utm_source=link&utm_campaign=sig-e mail&utm_content=emailclient?utm_medium=email&utm_source=link&utm_campaign=s ig-email&utm_content=emailclient> Scanned by McAfee <https://home.mcafee.com/utm_medium=email&utm_source=link&utm_campaign=sig-e mail&utm_content=emailclient?utm_medium=email&utm_source=link&utm_campaign=s ig-email&utm_content=emailclient> and confirmed virus-free. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. 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