*Please respond to* surender.nenav...@harveynash.com
Job Title*: Junior IT Business analyst* Location: *Houston, Texas* (This position will be a hybrid role. Candidates to start must be Houston-based.) Duration: *7 Months contract * Key skills: *Business analysis, Process mapping, process documentation, coordination, Agile, Jira, Visio, MS Excel, and MS Project* Job overview and responsibilities • As an Analyst on the IT Tech Ops Support team, you are responsible for supporting the Incident Management processes within the IT organization. • You possess expertise in the Technical Operations customer area and have a technical understanding of the critical technical systems and capabilities to support operations. • You analyze customer processes and requirements, prepare specified documentation according to ITIL, SDLC, and Agile standards, maintain communication with customers and team members and drive support items quickly to resolution. • Responsibilities • Communicates with business users to perform business impact analysis for all incidents • Guide business users with basic troubleshooting to quickly resolve incidents • Provides regular reporting and metrics covering Incident Management for key stakeholders and senior leadership • Document and communicate defects to the development team for redamation • May require up to 20% of work time outside of core business hours (8:30 am-5 pm) • May require up to 10% of work time traveling Education and Experience: • Bachelor's Degree in Computer Science, Information Systems, or Business Administration • Required 1-2 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training. Knowledge and Skills: • Excellent communication and task management skills • Knowledge of Microsoft TFS, ServiceNow, and Agile/SCRUM principles • Experience with Microsoft Excel and Visio • Knowledge or experience with SQL, .NET, or iOS, is a plus Surender Nenavath Sr. IT Recruiter Harvey Nash *US Market* *773 672 3654* <773%20672%203654> *www.harveynashusa.com* <https://www.harveynashusa.com/> <https://www.linkedin.com/company/harveynashusa> <https://twitter.com/harveynashusa> <https://www.facebook.com/harveynashusa/> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAHKwTSKGTp1obMviVMBmdirAATfoUvTJtZ%3DXz4C9Q%3DCJebyXaA%40mail.gmail.com.
