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Job Title*: Junior IT Business analyst* Location: *Houston, Texas* (This position will be a hybrid role. Candidates to start must be Houston-based.) Duration: *7 Months contract * Key skills: *Business analysis, Process mapping, process documentation, coordination, Agile, Jira, Visio, MS Excel, and MS Project* Job overview and responsibilities • As an Analyst on the IT Tech Ops Support team, you are responsible for supporting the Incident Management processes within the IT organization. • You possess expertise in the Technical Operations customer area and have a technical understanding of the critical technical systems and capabilities to support operations. • You analyze customer processes and requirements, prepare specified documentation according to ITIL, SDLC, and Agile standards, maintain communication with customers and team members and drive support items quickly to resolution. • Responsibilities • Communicates with business users to perform business impact analysis for all incidents • Guide business users with basic troubleshooting to quickly resolve incidents • Provides regular reporting and metrics covering Incident Management for key stakeholders and senior leadership • Document and communicate defects to the development team for redamation • May require up to 20% of work time outside of core business hours (8:30 am-5 pm) • May require up to 10% of work time traveling Education and Experience: • Bachelor's Degree in Computer Science, Information Systems, or Business Administration • Required 1-2 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training. Knowledge and Skills: • Excellent communication and task management skills • Knowledge of Microsoft TFS, ServiceNow, and Agile/SCRUM principles • Experience with Microsoft Excel and Visio • Knowledge or experience with SQL, .NET, or iOS, is a plus Surender Nenavath Sr. IT Recruiter Harvey Nash *US Market* *773 672 3654* <773%20672%203654> *www.harveynashusa.com* <https://www.harveynashusa.com/> <https://www.linkedin.com/company/harveynashusa> <https://twitter.com/harveynashusa> <https://www.facebook.com/harveynashusa/> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAHKwTSKGTp1obMviVMBmdirAATfoUvTJtZ%3DXz4C9Q%3DCJebyXaA%40mail.gmail.com.
