*Please respond to*   surender.nenav...@harveynash.com


Job Title*: Junior IT Business analyst*

Location: *Houston, Texas* (This position will be a hybrid role. Candidates
to start must be Houston-based.)

Duration: *7 Months contract *



Key skills: *Business analysis, Process mapping, process documentation,
coordination, Agile, Jira, Visio, MS Excel, and MS Project*



Job overview and responsibilities

•                     As an Analyst on the IT Tech Ops Support team, you
are responsible for supporting the Incident Management processes within the
IT organization.

•                     You possess expertise in the Technical Operations
customer area and have a technical understanding of the critical technical
systems and capabilities to support operations.

•                     You analyze customer processes and requirements,
prepare specified documentation according to ITIL, SDLC, and Agile
standards, maintain communication with customers and team members and drive
support items quickly to resolution.

•                     Responsibilities

•                     Communicates with business users to perform business
impact analysis for all incidents

•                     Guide business users with basic troubleshooting to
quickly resolve incidents

•                     Provides regular reporting and metrics covering
Incident Management for key stakeholders and senior leadership

•                     Document and communicate defects to the development
team for redamation

•                     May require up to 20% of work time outside of core
business hours (8:30 am-5 pm)

•                     May require up to 10% of work time traveling



Education and Experience:

• Bachelor's Degree in Computer Science, Information Systems, or Business
Administration

•                     Required 1-2 years of IT and/or business experience,
or any equivalent combination of experience, education, and/or training.
Knowledge and Skills:

•                     Excellent communication and task management skills

•                     Knowledge of Microsoft TFS, ServiceNow, and
Agile/SCRUM principles

•                     Experience with Microsoft Excel and Visio

•                     Knowledge or experience with SQL, .NET, or iOS, is a
plus



Surender Nenavath

Sr. IT Recruiter

Harvey Nash

*US Market*

*773 672 3654* <773%20672%203654>

*www.harveynashusa.com* <https://www.harveynashusa.com/>



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