*Please respond to *akashi.sha...@harveynash.com
Job Title : *Product Owner* *Location : Prefer Chicago IL , but candidates can work at the Houston TX facility (Hybrid role - 1 /2 days onsite/week)* *Duration : 6 months with possible extensions* *Summary* · As a Product Owner, your mission is to improve the customer and employee experience while delivering innovative solutions through technology and process enhancements in the Customer Contact Centres. You will work with cross-functional, motivated teams on highly visible and valuable projects. · Serve as thought leader for business processes, developing forward-thinking functionality that promote efficiency and productivity. · *Function as a product owner for Customer Contact Center products.* · Develop and maintain subject matter expertise in all product aspects including policies and procedures, NPS, and optimization initiatives. Understand the current business processes and define future state process. · Execute key aspects of projects and programs by supporting the entire product lifecycle, including writing detailed business requirements; participating in agile rituals; analyzing data to ensure product features are aligned with objectives; working with user experience (UX) to ensure story intent; working with development (IT) and testing (QA) teams to understand the boundaries of a story; contributing to the overall definition of strategy and scope, including working with business stakeholders to understand the goals; and identifying and sharing opportunities for improvement across product and process. · Define, document, and test real-world business use cases for the features and workflow with cross-functional teams and business stakeholders (*Contact Centers, Digital Products, UX, Technology, Training, Operations, Customer Experience, Marketing, Loyalty, Sales, and more*). Identifies opportunities for improvement across product, process, and team . Required skills · *BS/BA degree required* · *2-4 years of product owner experience.* · *Understanding of business analysis or industrial engineering or information technology-related fields* · Experience creating and writing detailed business requirements · *Experience working with Customer Contact Centers* · Strong working knowledge of customer and employee service flows · Strong project management and problem resolution skills · Ability to grow as a subject matter expert · Competency in Microsoft applications including Word, Excel, and Outlook. Akashi Sharma Sr. IT Recruiter Harvey Nash *US Market* *314 529 1006* <314%20529%201006> *www.harveynashusa.com* <https://www.harveynashusa.com/> -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-developers+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/android-developers/CAHKwTS%2B2y3FdPvjyL-6NqMuK6NoPB200ztLZCZeoivb-FNuysA%40mail.gmail.com.
