Weeks! Wow, that's truly a testament to how little Google cares about customer support. As an example of how things could be done better, look at Authorize.net. A webstore I help maintain went down. I got on the phone and was talking to a human within 2 minutes. Turned out the problem was on my end, but boy it was nice to be able to establish that up front without wasting a lot of time. (And, I'm sure people will have issue with Authorize.net as an example, but my point is that it is still way waaay better than Google).
The biggest problem I have always had with Google is the seeming attitude of "since customer support doesn't scale, we don't bother doing it. You are on your own." This is reflected in all of their help and community pages. On EVERY help page they indicate something to the effect of "sorry, we don't answer help requests.". No other company in the world could get away with this level of customer support, and it's incredible to me that Google can and routinely does. Let's be clear, this isn't for something Google is providing for free. I, and everyone else on this list, PAID to be an Android Market developer. That includes the customer support that should go with it. Oh, and in case you are keeping score, 36 hours later, still down. [/venting] On Mar 12, 9:13 am, madcoder <[email protected]> wrote: > Wait for it. That's all. I couldn't get my account verified, and had > to send emails to support for a few weeks to get it all straight, but > in the end, to Google's credit, they worked it all out. > > On Mar 12, 10:02 am,jsdf<[email protected]> wrote: > > > Unfortunately, 24 hours later, it is still down. > > And, I check with a friend who works at Google, but he's in Adwords > > and is unable to do anything. Even he said I'm at the mercy of > > support, while acknowledging that Google is terrible at support. > > > Now what? Suggestions? > > > On Mar 11, 10:03 am, "[email protected]" <[email protected]> > > wrote: > > > > I am having the same issue. Been trying since yesterday to get this > > > resolved. Google as of yet has not responded to my tech support > > > request. > > > > On Mar 10, 9:16 pm,jsdf<[email protected]> wrote: > > > > > I am trying to sign up for a merchant account but it seems to be down: > > > > "Sorry, we could not setup your merchant account. > > > > Please try again later." > > > > > Can anyone else confirm this, or is it just my login? > > > > > Thanks. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
