Hello Dave/Al/ Everyone,

Thanks for taking the time to answer my questions.   If anyone
actually knows about how I should deal with situation please respond
to me off list.

No one else found it funny that T-mobile said the issues of the device
were BECAUSE it was open source!?  I just about had a laughing fit.
xD

Thanks,
Joe

On Mar 12, 3:10 am, Al Sutton <a...@funkyandroid.com> wrote:
> I think 1 is best answered by a lawyer.
>
> As for 2; Google works with the providers, but what the providers ship
> is the providers decision and not Googles.
>
> Al.
>
>
>
> Joseph G wrote:
> > Hello,
>
> > I am having an issue that looks to be a bug on my Tmobile G1,  but T-
> > mobile isn't helping me resolve or expedite it.  The bug details are
> > listed here:http://code.google.com/p/android/issues/detail?id=2083.
>
> > T-mobile claims that I have the responsibility to troubleshoot Android
> > and file bugs for a phone they "support" and run on their network.
> > Humorously enough I went to the Better Business Bureau and so they
> > finally got back to me after 5 separate calls to support.  They claim
> > 2 things that I am wondering about...
>
> > 1. Do providers have responsiblity for interfacing with you the
> > Android team in submitting bugs on behalf of their supported
> > consumers?  Or does the consumer?
>
> > 2. Do you have a team within the Android group at Google that works
> > with the provider networks?
>
> > BTW, the particular "senior" customer service manager I spoke with
> > said that the issue related to the fact that Android was open source.
> > Being a user, supporter and advocate of FOSS I had to stop and laugh.
> > xD  I asked him what that had to do with it and I got no response.
>
> --
>
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