Greetings ~ in the past 24 hrs I've had 2 customers complain with the following issue. Someone from google please review and let me know how this should be handled.
ISSUE: Customer goes to purchase application and payment is declined and consequently the app is not downloaded. They try adding a different credit card to complete the transaction but when they go to "purchase" the app again the android marketplace does not provide an option in "buy", instead it says "install". They click install thinking that maybe the order was successful after all. WRONG. The app never downloads and if they cancel the download and go back to the app it still only provides the "install" option. The customer is basically locked out from purchasing the app forever. PLEASE HELP. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~----------~----~----~----~------~----~------~--~---
