I got a similar "brush off" response from HTC just now. Also claiming to not be able to replicate the problem. I forwarded them links to 3 different forums that I have been following where several people have been able to replicate the problem.
I don't expect any fix or recognition of a problem from HTC any time soon. My first taste of an HTC phone and I'm already regretting it. On Tue, Nov 3, 2009 at 1:58 PM, gdonald <gdon...@gmail.com> wrote: > > > On Oct 29, 12:58 pm, Dianne Hackborn <hack...@android.com> wrote: > > If this is only happening on Hero, it needs to be reported to HTC, not as > a > > generic platform bug. > > I reported the issue to HTC and they said they couldn't reproduce it, > didn't ask me a firmware version or anything. See their response > below. > > So Diane is saying this is not a generic Android platform bug because > it's only on HTC Heros, and then HTC is denying the bug exists even > though many people in this very thread say they are experiencing it > and can reproduce it. > > This really pisses me off. Whose bug is this? How is it ever going > to get fixed? I guess I'm going back to Apple/iPhone development. If > this is how "open" Android development works, I'm out. > > > > Dear Greg Donald, > > The HTC Customer Service Representative that has been handling your > message would like to know if your question has been successfully > answered. You can reply to or close your question by visiting: > > http://ContactUs.htc.com/wFrmMailLogin.aspx > > Ticket Number : [ 09USCW44ENA001067 ] > > If you do not respond to or close your question within 15 days, it > will be closed automatically. > > Sincerely, > > HTC > > We are unable to receive replies to this email account. Please visit > us at www.htc.com if you have any questions or need further > assistance. > > New Response From [ Alvin (NA Team) ] > Greg, > > Thank you for taking the time to contact HTC America Technical Support > via E-Mail with your inquiry about a reported bug on code.google.com. > My name is A.J. and I will be happy to assist you today. > > First, let me apologize for the extreme delay in response to your > original inquiry. HTC has recently released a plethora of new devices > in several markets as well as software updates for several of our > current models. The response to these devices and OS updates has been > overwhelming but we are working diligently to provide the best support > possible for our customers. Thank you for your patience. > > I have tested this on 2 of our Sprint HTC Heroes and one European > model. I was unable to replicate the issue on any of the device. HTC > does not offer any technical assistance for the Android Market or > applications downloaded from the market. I suggest you contact the > individual vendors for support or Google. I apologize for any > inconvenience this may cause you. > > Greg, if you have any future questions about your device please feel > free to visit www.htc.com and send us another e-mail. You may also > enjoy www.htcwiki.com, our customer-based forum, which has a plethora > of information on HTC devices. I would also like to invite you to > participate in a customer satisfaction survey located at > http://survey.htc.com/worldwide/. I hope you have a great day! > > HTC America Technical Support > A.J. > Customer Information > Name Greg Donald > Telephone 615-838-7503 > Email Address gdon...@gmail.com > Country United States > Inquiry Information > Inquiry Type Technical Support > Inquiry Description Please see the bug report here: > http://code.google.com/p/android/issues/detail?id=4419 > Issue Date & Time > 2009/11/04 02:38 > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to android-developers@googlegroups.com > To unsubscribe from this group, send email to > android-developers+unsubscr...@googlegroups.com<android-developers%2bunsubscr...@googlegroups.com> > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
