I'm getting pretty tired of handling customer support issues for this, when people are trying to purchase/download my app from the Android Market:
"it says its purchased, and says it downloads, but when I try to install it just says its downloading again" About twice a day I have to email people to tell them to go to checkout.google.com and make sure their payment methods are correct. In this particular case, the user should have gotten an email from Google saying: "The authorization of the customer's credit card failed. Google has sent an email instructing the customer to update their card. If they fail to provide a valid card within 7 days, this order will be automatically cancelled by Google." But for some reason they don't see this, and they email me instead. Then there's the people that don't email me and don't do anything, their orders just get cancelled eventually, and I lose sales. I think Google Checkout/Android Market need to fix this. If its happening a few times a day for me, just multiply that by the number of paid applications on the market and you'll see its a much bigger issue. If Google Checkout can't authorize their credit card in 20 seconds, they should let the user know this and not make them think that everything is hunky dory. Hey I'm loving Google Checkout/Android Market in general, but this can definitely be improved. -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
