You may experiencing a bug, since e-mails should be sent out to customers to update their incorrect payment details.
At least it work sometimes, since i do see customers trying to update their payment info when authorization failed. You lost 120 sales... only 120... I lost waaaay more than that. :) But, then again, i'm happy that these checks are done, since i don't want to pay a ton of chargebacks to fix invalid and un-authorized transactions. On Apr 26, 12:19 am, Paul <[email protected]> wrote: > I've lost about 120 sales from the Android Market due to people not > ever entering valid credit card information in Google Checkout. Not > sure if they ever got the email from google telling them to do it. > > I also have to handle a lot of customer support for these issues. > People think the app is going to download and it doesn't. Android > Market doesn't tell them that their card didn't authorize. So they > contact me. At least once a day I have to email someone and tell them > to go into checkout.google.com and make sure their payment methods are > correct. > > There has to be a better way. I think if Android Market/Google > Checkout told the user immediately in the Android Market that they > weren't able to authorize the card, then they would know what to do. > > Also it would be nice if buyers understood, that as a seller I don't > get their credit card info, can't charge them, and have no control > over the download of the app. > > Google, I love ya, but you've got to work on this issue. Just make it > clearer to the buyer. > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected] > For more options, visit this group > athttp://groups.google.com/group/android-developers?hl=en -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
