Who do you think you are? You think you can actually *contact* Google? You may want to be a little less pretentious. </sarcasm>
It's really idiotic that a company as big as Google, with as many services as they provide, doesn't provide satisfactory contact information. On Oct 1, 2:08 am, Cycling Bee <[email protected]> wrote: > Hello, > I'm trying to find the best way to contact the right people at either > Google or Android. And I'm not sure how to go about it, so maybe > someone in here can help me out. > Basically this is in regard to the poor implementation and support of > the Android OS on the HTC Dream. > HTC has a ROM update for this handset which is supposed to fix > numerous issues. But the ROM update is only available to Windows > users. > I run Linux. I have Linpus on my netbook and Ubuntu on my laptop. I > don't program or anything like that. I just do my emails, a little > word processing and such. > I like Linux specifically because it seems pretty simple, reliable, > doesn't need replacement every two or three years and doesn't need a > never ending subscription to anti-virus/malware/trojan protection > schemes. > I got the HTC Dream specifically because it synchronizes with my > Google account. And this is all I really need. > Now, in talking with HTC, or at least their customer service reps who > seem to read from the same script manuals, I need to run HTC Sync so > that it can back up my contacts and calendar contents to Outlook > Express prior to re-flashing the ROM. No matter how many time I tell > them that I don't need outlook or outlook express and that my phone > already synchronizes with Google, they just repeat the need to have > the phone synchronize with outlook. > > The way I envision this should work is as follows. > 1. I go to HTC's website and download the new ROM image. > 2. I transfer the ROM image to a specific folder on the SD card of my > phone > 3. I start a little application on the handset which reflashes the > phone with the new image. > 4. Prior to starting, the application prompts me to plug the phone in > using the AC Adaptor. > 5. Once plugged in, the upgrade begins > 6. When finished, the phone reboots. > 7. I get on with my life. > > Is my line of thinking wrong? > > Now, as for the reason that I would like some contact info for both > Google and Android. > I want to let Google know just how frustrating my experience has been > with HTC and how HTC's interaction with this Google customer is > actually harming my view of Google's brand name reputation. I know > that Google isn't actually building the handset, however they are > allowing their name and brand to be used in the marketing of the > phone. > For Android, which I understand is part of the Open Handset Alliance > which both Google and HTC are members of, I would like to inform them > that unless HTC changes their pro-windows/anti anything else stance, I > will never purchase another device that has anything to do with the > Android OS. Android should learn from history what happens when a > company goes on their merry way and ignore the wishes of it's > customers. look no further than Palm. > > I've tried finding contact info for Google, but all I get are phone > numbers that don't really lead to anywhere. Even the main number > 1.650.253.0000 connects to the voice mail from hell. And Google > doesn't seem to have much in the way of mail contact. > HTC is much the same. They're got plenty of Asian email contacts, but > nothing for north america. > I've gone through HTC's on line customer support, but they're reading > from scripts and nothing more. > > So ends my little rant, but please, contact info would help. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
