I'm not a developer of apps, and frankly I don't want to be mainly because of the entitled nature customers carry. I commend the devs that have been as pleasant toward the most infantile users. Personally, I lack the patience and ultimately choose responses that lack tact in that situation. But, that's because I'm a human being deserving respect too.
As a retail employee, I've explained numerous times to angry customers that their complaint is essentially a request for help. Since they see fit to curse, yell, whine, and exaggerate, they have not formatted their request in the proper format - acceptable forms contain words liked "excuse me," "thank you, "" please, "" if you can," and my personal favorite, "sir." these people expect fair treatment and the awesome thing about fair, is it means no one is special. I think though the android community is more harsh than the Apple store community because apple users are used to non-address. There's a disconnect between users and developers. I have never been emailed from an apple app developer but have several from android devs (usually asking if I notice anything to improve or to give more details in suggestions). I however, will never fight with a developer and never asked for a refund. The internet gives the ability to research what I buy before I do. If someone impulse buys - oh well. They'll learn. I do hope to see more developers directly address exaggerated claims in the public arena in the future. Just as a service provider may fear looking combative, if they can post factual proof negating claims made - they can look honest as well. Sorry you guys have to deal with morons. -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to android-discuss+unsubscr...@googlegroups.com. To post to this group, send email to android-discuss@googlegroups.com. Visit this group at http://groups.google.com/group/android-discuss?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
