*Project Manager (Technical Service Now  Architect )*

*Location : Cupertino CA*

Architecting and designing implementations with the ServiceNow ITSM

• Develop roadmap and blueprints to enable client transition to Service
based organization with clear, realistic, and pragmatic goals that are
aligned with strategic direction

• Customizing and developing for the ServiceNow Platform using JavaScript,
CSS, HTML and Other Web Based scripting

• Demonstrated consulting expertise (gather requirements, problem solve and
recommend) in mid-sized and large (Fortune 500) customer environments

• Demonstrated ability to achieve high level of Customer Satisfaction on
all consulting engagements

• Planning and managing discovery/ assessment activities and defining
high-level program/action plans

• Identifying opportunities to drive more value from an organization's IT
strategy through targeted areas contributing to improved business
performance and innovation by addressing constantly changing business

• Understanding the business implication of process-centric IT in striving
to achieve process excellence

• Ensuring continuity for customer from pre-sales to delivery

• Actively develop practice IP by driving continuous improvement of the
processes, standards, policies, working methods, and tools

*Basic Qualifications: *

• Bachelor’s degree in Information Systems or related field.

• 10+ years of experience in IT Infrastructure and Application Development

• 5+ years of Consulting experience (client facing)

• 5+ years of leadership level experience with Enterprise Management tools
(such as IBM Tivoli, BMC, CA, HP) and IT Service Management tools such as
ServiceNow, BMC Remedy etc.,

• ITIL Certification (Practitioner or Service Manager Certification

• ServiceNow certification (Implementation certification is preferred)

• Strong knowledge of SDLC Methodologies such as Waterfall, Agile, Scrum

• Expert level knowledge in ServiceNow scripting and Web Technologies (XML,
HTML, JAVA Script, AJAX, CSS, HTTP/S, etc.)

• Deep understanding of the application development lifecycle process,
including requirement analysis, quality assurance, design, scheduling,
implementation, issue tracking, version control and deployment

• Demonstrated Enterprise Architecture skills, especially in Enterprise
System Management and IT Service Management space

• Ability to socialize ideas, make recommendations and gather team
consensus to move projects forward.

*Additional preferred qualifications include: *

• Ability to handle multiple and competing priorities simultaneously.

• Ability to develop and achieve clear, realistic, and challenging goals
that are aligned with targeted business results.

• Self-motivated and able to lead and excel in a high pressured

• Experience developing growth strategies and related marketing material
for IT Service Management, Cloud, and other infrastructure-related
technologies and/or services.

• High level of motivation and commitment.

• Ability to operate and deliver independently without significant



*Next Level Business Services Inc*


*Jacksonville, FL*

Phone: +1 (904) 267-0727 | Fax: +1 (608)646-8326

E-mail: soumya.ran...@nlbservices.com |Web:www.nlbservices.com

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