*ServiceNow Engineer*
*San Diego, CA* *Type: Contract Opportunity* The Global Service Operations team is looking for a qualified ServiceNow Engineer to help drive our ServiceNow implementation to the next level. The role is responsible for implementing ServiceNow modules to include *ServiceWatch*, *Asset Management, Incident/Problem Management, and Change Management*. The implementation will work closely with an existing Service Management PM and Analyst, as well as a supporting Implementation Vendor. *Key Responsibilities:* • Participate in ServiceNow project lifecycle with project team: Project planning, business & technical requirements definition, design, engineering, testing/validation, and launch. • Partner with relevant team members for each project phase: e.g. Analyst & Customer stakeholders on requirements definition, Vendor on system implementation, SIE infrastructure for system/network dependencies, Customer for testing & validation, etc. • Support existing ServiceNow modules in Production to include ad-hoc customer support requests as well as break-fix remediation as required. • Creates Operational Best Practices driven from existing operational expertise, Reliability/Availability/Scalability thinking, and Root Cause Process outputs, to efficiently manage “always on” operations. • Effectively collaborates with and drives change through cross-functional teams. • Participates in post-outage root cause analysis with teams, recommends and drives process/tool/skillset improvement in relevant areas. • Communicate with technical and non-technical audiences including senior management to provide regular updates on operational status of monitoring systems. • Create technical documentation on applicable applications and operational tools/processes. *Qualifications:* • Strong technical knowledge of ServiceNow and online operations/enterprise systems, coupled with strong analytical skills to identify problems and solutions using data from various internal and external sources. • Previous experience implementing ServiceNow at an Enterprise Fortune 500 Company. • Strong knowledge of ITSM best practices; ITIL Certification preferred. • Ability to think end-to-end about how to meet customer needs in a way that is operationally sustainable. • Expertise in utilizing key metrics to evaluate and define requirements and best practices for online operations. • Internally motivated, self-starter with ability to plan, organize and establish priorities to meet goals and achieve results. • Must work well under pressure, balancing multiple priorities and objectives. Handles conflict well. • Demonstrated leadership in working in a broad cross-functional environment. • Past experience working with SaaS applications and enterprise technology a plus. • Experience with other infrastructure management tools such as Splunk a plus. *Additional Requirements:* • BS degree or higher in Computer Science (or equivalent experience). • 7+ years production operations experience in an online, customer-oriented business. • Strong project driving skills. Excellent communication skills, both written and verbal *Regards,* *Ranjan* Phone: +1 (904) 267-0727 E-mail: [email protected] -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/android-discuss. To view this discussion on the web visit https://groups.google.com/d/msgid/android-discuss/CAHUJvG7i%3DrOq7NQk%2BJv%3DXiP95kvr11VZkv3z55UNDWjYWG6ifg%40mail.gmail.com. For more options, visit https://groups.google.com/d/optout.
