I have the same issue. My app got suspended and its already more than 5 
days and no response from Google. This is demotivating to new developers. 
As per policy numbers shared I am not violating anything. No way to contact 
Google.

On Tuesday, May 2, 2017 at 12:54:56 PM UTC+5:30, Сергей Лазарев wrote:
>
> Dear Team,
>
> Our mobile application Cadepo (net.dikidi.cadepo) is currently in 
> suspended state. We got the following mail from Google.
>
> After review, Cadepo, net.dikidi.cadepo, has been suspended and removed 
> from Google Play as a policy strike because it violates the 
> *impersonation* policy.
>
> We have given proper justification on 20-Apr-2017. 
>
> *[3-7927000016936] Your appeal for reinstatement  and got the reply as -* 
> Thanks 
> for getting in contact with Google Play. Your appeal has been submitted 
> successfully and will be reviewed by a specialist. The ticket number for 
> your appeal is referenced in the subject of this message, and you should 
> receive a response from us *within 72 hours*.
>
> It has been more than 7 business days and we are yet to get an update on 
> the same.
>
> INTERNET TECHNOLOGIES, LLC is the web and mobile app development company, 
> which provides for customers an opportunity to order the development of 
> mobile applications for their own needs. Applications connected with our 
> SAAS-service, DIKIDI Business. DIKIDI is the CRM-system, which include 
> online booking software. Cadepo is our partner, who uses our DIKIDI 
> Business service for a long time.  (
> https://beauty.dikidi.net/en/profile/centr_shugaringa_cadepo_1267). 
> Cadepo ordered us to develop a personal mobile application.
> Personal branded mobile application allows them to stand out among 
> competitors, raise the prestige of their brand. 
> We developed a mobile application design by their order: corporate colors, 
> logo, screenshots.
> All policies and Intellectual property rights have been met.
>
> We are getting lot of customer complaints also. Kindly help us to make 
> this app live again.
>
> Thanks,
> INTERNET TECHNOLOGIES, LLC
>

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