Hi,
Hope your are doing good. Please share me profiles to [email protected] *Role: Deskside Support Engineer* *Location: USA_NewYork* *Duration: 6+ Months* The Deskside Support Engineer (DSE) ensures that client employees remain productive by providing on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the “face of IT” for the client and offer a personalized experience to the client end-user. They can build upon a positive culture at the client location and are well versed and educated advocates of improving the end-user’s IT support experience. To build a quality end-user experience, the DSE partners with client management and their vendors daily. *Primary responsibilities:* • End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers and mobile apps • Advanced knowledge and training in configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers and mobile applications • Responds to end-user product related questions for all supported hardware, software and applications • Understands and maintains/outperforms service levels established • Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues • Understands working on ServiceNow ticketing tool. *Additional Knowledge & Skills:* • Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported • A+ and Network+ Preferred at minimum • Basic knowledge of networking, Airwatch, SCCM and Cisco routers and switches • The ability to multi-task and handle ever changing priorities • Willingness to learn new skills and work outside of your comfort zone with the end-user community • Ability to manage individual tasks that may require cross departmental communication and collaboration *Minimum Requirements:* • 2+ years in a customer facing deskside support/end user computing role • Bachelor's Degree in Management Information Systems or Information Technology or equivalent experience required • Must have excellent communication skills, positive attitude and be engaging with end-users • Must be flexible and able to work various shifts to include weekends if needed (not expected) • Experience with MAC, Microsoft® OS and Microsoft Office® applications • Experience with problem solving in a support-oriented environment • Exceptional soft skills and troubleshooting skills • Team player, good communicator, self-directed work style and ability to multi-task *Additional Skills:* Desktop Support, Troubleshooting Regards, *Md.Khazababu* Recruiter 3*S* Business Corporation Inc(*3SBC*) P: 281-823-9222 Ext 518 | F: 281-823-9225 Email: [email protected]| <[email protected]%7C> www.3sbc.com Hangouts – [email protected] <[email protected]%7C%20Skype> *3S Business Corporation Inc. 11271 Richmond Ave, Suite # H107, # H108 Houston, Texas. 77082* -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/android-discuss/CAKPjPOQ-TS_X0r_wL9H1e%3D39E141VXY81OATtx4aQOsGsxETAA%40mail.gmail.com.
