Support Engineer 4
6625 Excellence Way, Plano, TX, USA
Fulltime /W2 Hourly
SW Tools Support and Maintenance Engineer
Top Must Haves:
* Software and Systems Support
* Strong Linux background
* Linux Scripting and basic Java exposure
Additional notes:
Will this new hire be remote to start and then need to come into the
offices once they reopen or can they be fully remote?: Initially Remote, then
in office
Looking for someone with a broad skillset composed of small project
development, Web Application Software support, Network Infrastructure
familiarity and Unix based Application Software development and support
background. The ideal candidate will be versatile, can develop small utilities
on request, can work in an agile team on development and ongoing support of
complex software systems, understands and can troubleshoot basic server and
network infrastructure issues, and support users in a technical capacity. The
candidate should be familiar with private cloud infrastructures, and should
have a good understanding of the direction of cloud computing in the industry.
Responsibilities:
- Develop small tools and scripts based on user requirements
- Basic Unix servers resource management
- Install, Maintain, Update and Support more complex third
party tools
- Provide on-call support for broad set of tools and services
( Regular Work hours ) on rotation basis
- Work with Infrastructure Engineers to dimension tools and
ensure appropriate performance.
- Minor support system and infrastructure needs of other
members as part of on-call rotation
- Tools management, user administration for variety of tools
as part of on-call rotation
- Minor Enhancements to software tools, either installed or
under development
- Review logs and system resources to troubleshoot or improve
applications
- Development, enhancement and troubleshooting of scripts and
automation processes to integrate and communicate across disparate applications
- Utilities and Applications development to support Data
Pipelines and ETL function automation and enhancements
- Reporting on stability and functions of broad based of tools
as part of on-call rotation
- Work with stakeholders to improve the performance of
software and systems
- Provide independent operational input and drive appropriate
enhancements to third party vendors, to ensure supportability, scalability and
cost efficiency of applications deployed in our environment
- To understand deployed products in our environment
implicitly, be it internally developed or externally purchased and deployed
- Work closely with leads and other team members to develop
enhancements to existing tools capabilities
- Troubleshoot and fix bugs
Required:
- Bachelor’s Degree in an Computer Science or other Engineering
discipline
- 2-5 years general Software development, support, maintenance and
Testing experience
- 1-2 years, working with VM’s
- Troubleshooting experience with complex software systems with
multiple interacting components, involving any combination of DB, User
Interface, Web Services, Application Software
- Experiencing with use of logs, Unix utilities and ability to
write small utilities to troubleshoot and identify problems
- Experience with software development using Java, C, C++
- Strong hands on experience with Unix/Linux systems including
basic administration
- Understanding of resource management on Linux environments
- Experience with Scripting Languages, Python, Perl, Linux Scripting
- Hands On experience with SQL based DB queries
- Understanding of TCP/IP Networks, simple Linux Systems
administration, Secure Shell and Tunneling concepts along with a clear
understanding of firewalls, Proxy and Reverse-Proxy systems, HTTP(S).
- Working familiarity with XML, JSON, CSV, REST, WebServices.
Preferred:
- Familiar with Jira based Agile development
- Private and public Cloud environments
- Some background in Hadoop and HDFS, and Big Data environments
- Background in NoSQL DB’s such as MongoDB, Cassandra, MariaDB etc
- Familiar Rest services and concepts
- Familiar with cloud architecture and software
- Understanding of Web Services and concepts
- Telecommunications systems, specifically wireless
- Understanding of KPI’s and Performance pegs
Skills and Attributes:
1. Ability to have effective working relationships with all
functional units of the organization
2. Excellent written, verbal and presentation skills
3. Excellent interpersonal skills
4. Ability to work as part of a cross-cultural team
5. Ability to work on multiple things at once, strong multi-tasker
6. Ability to research and support others, even with unfamiliar
territory
7. Self-starter and Self-motivated
8. Ability to work without lots of supervision
9. Works under pressure and is able to manage competing priorities.
10. 3-5 years in development using Java, Python, Scala, and
object-oriented approaches in designing, coding, testing, and debugging programs
11. Ability to create simple scripts and tools.
12. Development of cloud based, distributed applications
13. Understanding of clustering and cloud orchestration tools
14. Working knowledge of database standards and end user applications
15. Working knowledge of file backup, recovery, security, integrity and
SQL
16. Security administration
17. General Understanding of distributed file systems, and their
optimal use in the commercial cloud
18. Familiarity with programming languages API
19. Knowledge of SDLC (Waterfall, Agile and Scrum)
20. BS degree in a computer discipline or relevant certification
Kind Regards!
[Logo Description automatically generated]
Sujit Singh
V2 Innovations Inc<http://www.v2innovationsinc.com/>
42180 Ford Rd, Ste 302, Canton, MI 48187
Email: [email protected]<mailto:[email protected]>
Cell: (734) 408 4727
Fax: (734) 408 4744
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