*SFDC Service Cloud Business Analyst * *Remote*
7-10 years of experience in a business analyst or related role, preferably in a Customer Service and/or Technical Support function · Hands on Experience with Salesforce.com, Service Cloud and the associated Service solutions “eco-system” · Domain expertise/experience in Technical Support & Service eco-system technologies such as, but not limited to, CRM, Knowledge Management, Chat Bots, AI, Call Center-Telephony Integration and Omni-Channel support · Ability to adapt communication style to technical and non-technical audiences, both verbally and in writing, and to lead groups to create clarity and structure out of creative and, at times, chaotic, unstructured thinking · Experience writing acceptance criteria intended to verify achievement of documented requirements and established success criteria · Knowledge of industry standard methodologies, tools and processes for business and process analysis · Creation and evaluation of technical and functional specifications and their cohesion · Experience with and/or knowledge of Agile Software Development methodologies · Salesforce.com Certification in Service Cloud, Architect, and/or Administration Thanks & Regards, Srikanth Reddy. G [image: svk-logo-tech individual] SVK Technology Solutions, Inc Email: [email protected] | www.svktechinc.com 51 Cragwood Rd, Suite 301, South Plainfield, NJ 07080 PH: 609-904-0029 | Fax: 609-754-3700 An E-Verified company |An-Equal Employment Opportunity Employer Opportunity Employer -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/android-discuss/CAJ%2BqChhgn6Tr0Ur4QeuTvShuu00TDm150uh9P0ePYtmxWsUdzg%40mail.gmail.com.
