* Technical* *Servicenow BSA *

*San Jose – Initial Remote*



Total experience of 4-6 years or more, with 3+ years of relevant experience
in the role of Business Systems Analyst.



ServiceNow experience is must. ServiceNow experience should include
administration, configurations setup, and testing.



Must have knowledge in ITAM, ITOM



· Understanding of ServiceNow platform capabilities like workflows, SLAs,
Integrations, Reporting etc.



· BE/M Tech degree in Information Systems or related disciple required. MBA
in Operations and Systems is good to have.



· Good knowledge of process flow mapping using tools like - Lucid chart/Ms
Visio/Miro.



· Ability to interact with all levels of business users
(end-users/executives).



· Demonstrated strong background in preparing As-Is process documentation,
To-Be process documentation, and performing detailed gap analysis.



· Demonstrated ability to have successfully completed multiple, complex
technical projects in a dynamic work environment.



· Ability to communicate in a clear and concise professional manner,
tailored to the appropriate audience; including both verbal and written
communications.



· Good in generating reports and dashboards measuring business KPIs.



· Experience preparing end-user documentation and conducting end-user
training will be an add-on





Thanks & Regards,



Srikanth Reddy. G

[image: svk-logo-tech individual]

SVK Technology Solutions, Inc

Email: [email protected] | www.svktechinc.com

51 Cragwood Rd, Suite 301, South Plainfield, NJ 07080
PH: 609-904-0029 |  Fax: 609-754-3700

An E-Verified company |An-Equal Employment Opportunity Employer Opportunity
Employer

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