*Greetings,*

*Please share the resumes to srikanthre...@svktechinc.com
<srikanthre...@svktechinc.com>*


*Role:  ServiceNow SPM/ITBM Architect:*

*San Jose, CA – Onsite*

*Long Term*



*Note: Only PST/MST candidates*



   - Provide Strategic Portfolio Management *(SPM/ITBM) technical knowledge
   and expertise* to SPM delivery team, customers, and stakeholders.
   - Build *strong customer relationships*, deliver customer-centric
   solutions, and enable the customer to envision the possibilities on the
   ServiceNow platform.
   - Manage and communicate process, business, and technical requirements
   to the developers/engineers as a bridge to ensure that the proposed
   solutions meet the customer's expectations.
   - Participate in business process definition, re-engineering,
   improvement, and gap analysis of current/to-be processes during workshops.

with key customer sponsors and stakeholders, supporting the <Customer> SPM
Business Consultants

   - Design, configure, test, document, and deploy platform solutions to
   the environment.
   - Provide technical insight into the solutioning for the best customer
   experience and value proposition.
   - Primary liaison with customers for operational concerns including
   system health and planning for patches/upgrades.
   - Ensure tool configuration consistency across development, testing, and
   production environments.
   - Implement and enhance ServiceNow platform and modules per business
   requirements.
   - Keep current with new ServiceNow capabilities and technologies.
   - Assist in translating business requirements into technical
   requirements.
   - Oversee or complete configuration, reporting, and workflow
   administration to support business processes on the platform.
   - Formulate testing approaches, test cases, and document them.
   - Create technical architecture and technical specification
   documentation.
   - Participate in/conduct code walkthroughs and ensure coding standards
   are met.
   - Assess and prepare technical documents, analyses, and briefings in
   support of business management and technology delivery environments (for
   Financial Management, Business Planning Portal, Alignment Planner.
   Innovation, Demand, Resource, Time, Project, Program, Portfolio Management,
   Agile Development, Test & Release Management, etc.)
   - Consistently and proactively meet deadlines for project deliverables,
   such as user stories, technical design documentation, technical knowledge
   transfer documents, etc.
   - Communicate and partner with business consultants, client owners, and
   managers on how business management process improvement(s) can be achieved
   in the SPM tool set.



*What the candidate should bring to the table*:



   - 2-3 years of demonstrated ServiceNow Administration experience.
   - 5-7 years proven experience in Information Technology and Information
   Systems
   - Demonstrated experience communicating complex ideas with stakeholders
   and building collaborative relationships with team members, customers, and
   other stakeholders.
   - Authenticity, self-awareness, resiliency, and curiosity
   - *Domain knowledge and experience with Strategic Portfolio Management
   practice capabilities a plus*
   - ServiceNow Certified System Administrator
   - *ServiceNow CIS Certification a plus (CIS-PPM or APM preferred)*
   - BS degree in Computer Science, or related discipline from an
   accredited college/university or equivalent experience
   - *ITIL Certifications a plus*





[image: image.gif]

Srikanth Reddy .G
[image: image.png]

SVK Technology Solutions, Inc

Email: srikanthre...@svktechinc.com | www.svktechinc.com
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51 Cragwood Rd, Suite 301, South Plainfield, NJ 07080
PH: 609-904-0029 |  Fax: 609-754-3700

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Employer

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