On Tue, Dec 11, 2012 at 4:39 PM, Wolf P <[email protected]> wrote: > My Gmail account was hacked and an unauthorized device was added to "My > Devices." I was never locked out of Gmail, but it was accessed by people > other than me. > > The person or persons have been ordering free apps and media from Play which > appear on my account. I implemented two phase verification and changed my > Gmail password, and the device is still there and the apps are still being > added. After much research and contact with support at the Play store, it > appears that the unauthorized device can't be removed!!! I don't want to sound unsympathetic, so take this with a grain of salt.....
Surely device resale and gifting was part of the use system's cases. Its probably quite frequent based on Android's market share. I would find it hard to believe a device cannot be removed from an account. Google Play also has the REMOVE_ASSET capability, so applications can be removed from the device. Removing account/device history and device/application history may be a little trickier. What could be the problem (in my [uneducated] opinion): customer service cannot be sure if it was you who purchased the phone and added the applications, your girlfriend, or a thief (or some combination). What was the reason Google Play support stated they could not remove your device? Jeff -- You received this message because you are subscribed to the Google Groups "Android Security Discussions" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-security-discuss?hl=en.
