Technical Writer
Harrisburg, PA
6 Months
NOTE- ONLY GC and US
CITIZENS
Role Description:
• Reviews and prioritizes documentation service requests.
• Determines procedures for use of on-line documentation tools and
version control documentation as appropriate.
• Assists or guides other Technical Writer as needed to develop and
maintain user and technical documentation for their assigned applications.
• Educates both business and technical groups on the essential need
for developing and using standard documentation for all processes.
• Organizes and prepares work effectively to facilitate proactive
resolution of problems, rather than reactive.
• Researches problems before approaching Lead Technical Writer or
Team Lead for assistance.
• Assists the Application Team Lead in monitoring budget by
providing estimated-time- to-complete and actuals for assigned tasks.
• Identifies and makes recommendations around documentation and
templates needed by the Application Teams.
• Works with users and other State personnel to ensure that the
solutions meet State business requirements.
• Identifies and initiates continuous improvement opportunities.
• Directs the development of accurate estimates for documentation
requests/activities as required
• Develops options and recommendations to assist documentation team
members in resolving issues.
• Leads efforts in developing and facilitating implementation of
the Documentation team goals and metrics.
• Develops workable, practical, measurable work plans defining
activities, schedules and tasks with Team Leads and the Lead Technical
Writer
• Reviews and understands the Application Teams work plan.
• Anticipates and resolves issues specific to the team.
• Determines time estimates and schedule for own work and resolve
issues in a timely manner.
• Identifies and tracks issues, risks and action items.
• Develops, enhances, and maintains user documentation for multiple
applications including documentation required for the operations provider.
• Develops on-line source documentation as appropriate.
• Maintains documentation libraries and subscription lists.
• Identifies, creates, revises, and maintains documentation and
templates needed by the Application Teams.
• Ensures appropriate control access/use of documentation materials.
• Maintains application and user documentation.
• Ensures messages and terminology is consistent across all written
materials.
• Researches and completes documentation service requests.
• Communicates and works with customers and other Client
Telecommunications personnel as necessary.
• Works with Application Team members to enhance their
understanding of end-user and technical documentation.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Follows quality standards.
• Able to work in a team environment
• Completes assigned tasks.
• Strong communication skills; both written and spoken
Required Skills:
1. 2-4 years writing Information Technology Policies
2. 1-2 years writing Security Policies
3. 4 Year Degree or Technical Study Equivalent
*Thanks,*
*Mani*
*Technical Recruiter*
*HCL Global Systems, Inc*
*24543 Indoplex Circle| Suite 220 |*
*|Farmington MI |*
*[email protected]
)248-473-0720 EXT 157
*Certified Minority Business Enterprise (MBE)*
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