Dear community members,

we are proud to announce today the release of OTRS 6.0.16, OTRS 5.0.34, 
OTRS::ITSM 6.0.16, OTRS::ITSM 5.0.34, OTRS FAQ 6.0.16, OTRS FAQ 5.0.20, OTRS 
Survey 6.0.10, OTRS Survey 5.0.11, OTRS TimeAccounting 6.0.10, OTRS 
TimeAccounting 5.0.15, OTRS SystemMonitoring 6.0.6, OTRS SystemMonitoring 
5.0.6, OTRS MasterSlave 6.0.12, OTRS MasterSlave 5.0.21, OTRS Clone DB 6.0.5, 
OTRS Clone DB 5.0.8, OTRS AppointmentCalendar 5.0.10. Thank you for helping to 
improve OTRS. 

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS 6 Patch Level 16
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-6-patch-level-16/ 
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS 5 Patch Level 34
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-5s-patch-level-34/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS::ITSM Module 6 Patch Level 16
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-16/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS::ITSM Module 5 Patch Level 34
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-5s-patch-level-34/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 6 Patch Level 16
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-faq-6-patch-level-16/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 5 Patch Level 20
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-faq-5-patch-level-20/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 6 Patch Level 10
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-6-patch-level-10/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 5 Patch Level 11
Release date:            18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-5-patch-level-11/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS TimeAccounting 6 Patch Level 10
Release date:            18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-10/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS TimeAccounting 5 Patch Level 15
Release date:            18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-15/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS SystemMonitoring 6 Patch Level 6
Release date:            18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-level-6/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS SystemMonitoring 5 Patch Level 6
Release date:            18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-level-6/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS MasterSlave 6 Patch Level 12
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-12/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS MasterSlave 5 Patch Level 21
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-21/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“
+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Clone DB 6 Patch Level 5
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-clone-db-6-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Clone DB 5 Patch Level 8
Release date:           18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-clone-db-5-patch-level-8/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."

+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Appointment Calendar 5 Patch Level 10
Release date:            18-January-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-level-10/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“


Best regards
Melanie Krueger
–

OTRS AG
Zimmersmuehlenweg 11
61440 Oberursel
Germany

T: +49 6172 681988-0
F: +49 9421 56818-18
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more

OTRS is a SERVIEW CERTIFIEDTOOL.

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