Dear community members,

We are proud to announce today the release of OTRS 6 Patch Level 20, OTRS 5s 
Patch Level 37, OTRS::ITSM Module 6 Patch Level 20, OTRS::ITSM Module 5s Patch 
Level 37, OTRS Survey 6 Patch Level 13, OTRS Survey 5 Patch Level 14, OTRS 
TimeAccounting 6 Patch Level 13, OTRS TimeAccounting 5 Patch Level 17, OTRS 
SystemMonitoring 6 Patch Level 9, OTRS SystemMonitoring 5 Patch Level 7, OTRS 
MasterSlave 6 Patch Level 16, OTRS MasterSlave 5 Patch Level 23, OTRS Clone DB 
6 Patch Level 6, OTRS Clone DB 5 Patch Level 9, OTRS FAQ 6 Patch Level 20 and 
OTRS FAQ 5 Patch Level 23. Thank you for helping to improve OTRS. 



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS 6 Patch Level 20
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-6-patch-level-20/ 
<https://community.otrs.com/release-notes-otrs-6-patch-level-20/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS 5s Patch Level 37
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-5s-patch-level-37/ 
<https://community.otrs.com/release-notes-otrs-5s-patch-level-37/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS::ITSM Module 6 Patch Level 20
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-20/ 
<https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-20/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“




+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS::ITSM Module 5s Patch Level 37
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-5s-patch-level-37/ 
<https://community.otrs.com/release-notes-otrsitsm-module-5s-patch-level-37/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“





+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 6 Patch Level 13
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-6-patch-level-13/ 
<https://community.otrs.com/release-notes-otrs-survey-6-patch-level-13/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Survey 5 Patch Level 14
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-survey-5-patch-level-14/ 
<https://community.otrs.com/release-notes-otrs-survey-5-patch-level-14/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“





+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS TimeAccounting 6 Patch Level 13
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-13/ 
<https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-13/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS TimeAccounting 5 Patch Level 17
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-17/ 
<https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-17/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS SystemMonitoring 6 Patch Level 9
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-level-9/ 
<https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-level-9/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS SystemMonitoring 5 Patch Level 7
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-level-7/ 
<https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-level-7/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS MasterSlave 6 Patch Level 16
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-16/ 
<https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-16/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS MasterSlave 5 Patch Level 23
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-23/ 
<https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-23/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Clone DB 6 Patch Level 6
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-clone-db-6-patch-level-6/ 
<https://community.otrs.com/release-notes-otrs-clone-db-6-patch-level-6/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“




+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS Clone DB 5 Patch Level 9
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-clone-db-5-patch-level-9/ 
<https://community.otrs.com/release-notes-otrs-clone-db-5-patch-level-9/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“




+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 6 Patch Level 20
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-faq-6-patch-level-20/ 
<https://community.otrs.com/release-notes-otrs-faq-6-patch-level-20/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“




+++++++++++++++++++++++++ Release Notes +++++++++++++++++++++++

Release:                OTRS FAQ 5 Patch Level 23
Release date:           12-July-2019
Status:                 Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-faq-5-patch-level-23/ 
<https://community.otrs.com/release-notes-otrs-faq-5-patch-level-23/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/ <http://www.otrs.com/>

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
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