Dear Community Members,
+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++
We are proud to announce OTRS::ITSM 1.0.1 (Whitehaven Beach) today.
This is the stable release of OTRS::ITSM 1.0, and contains some bug
fixes. For a complete list see below.
The OTRS team recommends all OTRS::ITSM 1.0.x users to upgrade to OTRS::ITSM
1.0.1.
OTRS::ITSM 1.0 is the first real-world ITIL compliant IT service management
solution on open-source basis, built on the solid fundament of over 45,000
known OTRS installations and the related active community.
Core objective of the development of OTRS::ITSM is a strong praxis
orientation. OTRS::ITSM 1.0.1, its incident management, problem management and
configuration management modules and the integrated CMDB requires the
installation of the Open Ticket Request System OTRS version 2.2. and later. All
functionalities known from OTRS continue to be available and the
functionalities representing ITIL processes can be installed as packages.
The OTRS 2.2.1 release was published parallelly to the stable release of
OTRS::ITSM 1.0.1. More than 4,000 downloads have been registred during the beta
phase, communities and markets feedback was outstanding!
Changes:
========
* Bug #1979 - All existing config Items where hide after a update form
beta4 or earlier to RC1
[http://bugs.otrs.org/show_bug.cgi?id=1979]
* Bug #1981 - Database Table "location" was not correct after a update form
beta4 or earlier to RC1
[http://bugs.otrs.org/show_bug.cgi?id=1981]
* Bug #1983 - Database column name "class" is a reserved word in some
databases
[http://bugs.otrs.org/show_bug.cgi?id=1983]
* Bug #1984 - Database column name "definition" is a reserved word in DB2
databases
[http://bugs.otrs.org/show_bug.cgi?id=1984]
* Code cleanup to prepare OTRS::ITSM 1.0 for the stable release.
Manuals:
========
Manuals are available in english and german language describing the new added
features of OTRS::ITSM 1.0.1. The basic manuals are available in:
HTML format:
http://doc.otrs.org/itsm/1.0/en/html/
http://doc.otrs.org/itsm/1.0/de/html/
PDF format:
http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/en/pdf/otrs_itsm_book.pdf
http://ftp.otrs.org/pub/otrs/doc/doc-itsm/1.0/de/pdf/otrs_itsm_book.pdf
Configuration Management database (CMDB) class diagram:
=======================================================
Real Open Source claims to a comprehensive transparency. To provide you with
this transparency we publish the underlying cmdb's class diagram which is
the functional basis for cmdb's data model.
http://www.otrs.com/otrs-web/download/OTRS_ITSM_CMDB_Class_Diagramm.pdf
Download:
=========
o ftp://ftp.otrs.org/pub/otrs/itsm (Germany/Hamburg)
(a full list of all download mirrors (ftp/http/rsync) is available at
http://otrs.org/download/)
MD5 message digest (128-bit) checksums:
=======================================
c235c1bc3efafdae1727b4e18ed1e7c5
ftp://ftp.otrs.org/pub/otrs/itsm/packages/GeneralCatalog-1.0.1.opm
b7e17763690f3c72aa3a3ee2ee565c53
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMConfigItem-1.0.1.opm
e8d46d8bd42531a6de5ce1a03514e4a9
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMCore-1.0.1.opm
af25429305471b6d53ebf1fcf5511bfd
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMLocation-1.0.1.opm
71ffb2285de20722660133e335987bd6
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMService-1.0.1.opm
f116cfaff2ff19c62cd93ccccb223d26
ftp://ftp.otrs.org/pub/otrs/itsm/packages/ITSMTicket-1.0.1.opm
17a21a3ac91c9ef1abbf304cc617b9ec
ftp://ftp.otrs.org/pub/otrs/itsm/packages/LinkObject2-1.0.1.opm
Installation:
=============
A short installation guide is provided with the following file:
ftp://ftp.otrs.org/pub/otrs/itsm/INSTALL.ITSM
Bug Reporting:
==============
Although OTRS::ITSM 1.0 has been tested before, we appreciate your
contributions and bug reports. You, the OTRS Community, has always been an
invaluable source of helpful suggestions, fair comments and well skilled
testers to us.
Therefore a great "THX!" goes out to you!
o http://bugs.otrs.org/
((enjoy))
Hauke Jan Boettcher
Sales & Marketing Director
((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: D - 61352 Bad Homburg
Fon: +49 (0) 6172 681988 10 :: Fax: +49 (0) 9421 56818 18
http://www.otrs.com/ :: Communication with success!
_______________________________________________
announce mailing list
[email protected]
http://lists.otrs.org/cgi-bin/listinfo/announce
