Thanks for contacting Appigo. In this instance we feel it is appropriate to further discuss all of the sync features in Appigo Sync and Todo. Please read the following about the different sync methods:
1.*) Todo Synchronization* - This is the normal sync option provided in Todo and should be the default sync method used. Pictured here: http://appigo.com/images/todo/todo-features-lists-expanded.png Also, we want to make sure you are aware of the rules of conflict resolution with our software sync design for Todo and Appigo Sync. Here is a Google Group discussion regarding conflict resolution in Todo with regard to syncing: http://tinyurl.com/nob9jx And here is our response to the thread: http://tinyurl.com/mm3nrl 2.) Todo Settings >> Synchronization >> Advanced >> *Reset Synchronization Data *- This option will clear off all tasks in Todo and pull all the tasks available in the backend sync service (Toodledo.com, Remember the Milk, or Appigo Sync) into Todo. This is typically used when there is a database or data corruption issue with Todo and we want to clear out the local database and pull all the tasks from the backend sync service. 3.) Todo Settings >> Synchronization >> Advanced >>* Perform Full Synchronization* - A full synchronization is not a recommend process for normal syncing. A full synchronization will pull everything from the server, overwrite ALL tasks it matches including the ones that may have data that will be lost, and then pushes up any tasks that have never been synced. It's almost as destructive as a reset sync except it does allow local tasks that have never been synced to be pushed up to the server. *NOTE:* This is an advanced sync method that should only need to be used when troubleshooting. 4.) *Sync Now* - The "Sync Now" button on the Advanced tab of Appigo Sync is actually to force a Sync Services sync between iCal, Sync Services, and Appigo Sync. It will not initiate a sync between Appigo Sync and Todo. iCal has what is called a "lazy" sync with OS X sync services. When you make changes in iCal, they are not always immediately available in sync services. That is why we put the "Sync Now" button in Appigo Sync, to force iCal to place it's data in Sync Services so Appigo Sync could pick it up. With normal use, the Sync Now should not be needed, but we have it there in case some tasks or modifications are not making it over. *In order to sync with Appigo Sync, you always need to initiate the sync from Todo on your iPhone or iPod touch. * Now to better understand each of these sync process, we would like you to follow these steps that will guide you through the proper use of each: *1.) Create one new Task in iCal and sync with Todo. Does the task show up in Todo?* If the answer is no, can you try the "Sync Now" option in Appigo Sync, and then follow that up by pressing the Synchronization button in Todo and tell us if the change then shows up? *2.) Create one new Task in Todo and sync it with iCal. Does the task show up in iCal?* If the answer is no, can you try the "Sync Now" option in Appigo Sync, and then follow that up by pressing the Synchronization button in Todo and tell us if the change then shows up? *3.) Mark an existing Task in iCal and sync with Todo. Does the task show as completed in Todo?* If the answer is no, can you try the "Sync Now" option in Appigo Sync, and then follow that up by pressing the Synchronization button in Todo and tell us if the change then shows up? * 4.) Mark an existing Task in Todo and sync with iCal. Does the task show as completed in iCal?* If the answer is no, can you try the "Sync Now" option in Appigo Sync, and then follow that up by pressing the Synchronization button in Todo and tell us if the change then shows up? *NOTE:* When referring to "Sync with Todo" we are talking about this synchronization button in Todo: http://appigo.com/images/todo/todo-features-lists-expanded.png We hope this provides you with a better understanding of the different sync methods and leads you to be able to troubleshoot any sync issues. If not, feel free to contact us and we will be happy to assist you further. Thanks, The Appigo Team -- Appigo Support [email protected] Learn more about Todo (task management made simple), Notebook (notes available everywhere), and AccuFuel (fuel efficiency tracker) on Appigo's website: http://www.appigo.com/ Follow the latest from Appigo on Facebook: http://www.tinyurl.com/appigo-fb Follow the latest from Appigo on Twitter: http://twitter.com/appigo Participate with Appigo and our community using the following Google groups: http://groups.google.com/group/appigo-todo/ http://groups.google.com/group/appigo-notebook/ http://groups.google.com/group/appigo-accufuel/ -- Appigo Support [email protected] Learn more about Todo (task management made simple), Notebook (notes available everywhere), and AccuFuel (fuel efficiency tracker) on Appigo's website: http://www.appigo.com/ Follow the latest from Appigo on Facebook: http://www.tinyurl.com/appigo-fb Follow the latest from Appigo on Twitter: http://twitter.com/appigo Participate with Appigo and our community using the following Google groups: http://groups.google.com/group/appigo-todo/ http://groups.google.com/group/appigo-notebook/ http://groups.google.com/group/appigo-accufuel/ On Wed, Jul 15, 2009 at 12:10 PM, jockdAAddy <[email protected]> wrote: > > OS 3.0 on my phone. All software on mac is up to date. Deleted all > todo's on my iCal yesterday. Uninstalled existing sync and then > downloaded v1.0 today and performed sync. Here's what happened: > > 1. Nothing showed in iCal. > 2. The list for every item in todo was changed to Inbox. > > I'd had problems before OS 3 with duplicates and due date reversion on > my phone. > > I'm guessing this is an OS 3 issue but since I had problems before I'm > dubious of that diagnosis. I guess I'll go fix my todo list now and > give up the ghost on accurate syncing with iCal. > > > > > --~--~---------~--~----~------------~-------~--~----~ Learn more about Todo (task management made simple), Notebook (notes available everywhere), and AccuFuel (fuel efficiency tracker) on Appigo's website: http://www.appigo.com/ You received this message because you are subscribed to the Google Groups "Appigo Todo" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/appigo-todo?hl=en -~----------~----~----~----~------~----~------~--~---
