Clarence,
The problem with form letters is that they can't cover every contingency.
Or if they do, they are far too long. <G>
There's another thing about form letters -- they look like form letters.
That means that the individual didn't have to exert much personal
effort, and *that* can be misinterpreted to mean the individual
complaining will complain about anything and everything.
Like petitions sent to politicians, form letters are not taken as
seriously as an individual message. Form letters & petitions are
considered [and often rightly so] the response of the sheep, rather than
the roar of a mad lion.
Anyone who has made a serious query and received a form letter in
response *knows* what form letters mean: Someone doesn't care, someone
isn't paying attention, someone can't be bothered to take the effort to
address the problems on a one-to-one basis.
Do we want our complaints to be considered in that light?
However, you are correct in that I have not looked at your form letter
prototype. Perhaps it is designed in such a way that it can be easily
modified so that it doesn't look quite like a form letter?
l.d.
====
On Sat, 18 Nov 2000 22:39:18 -0500, Clarence Verge wrote:
> L.D. Best wrote:
>> Dear "webmaster at nbci.com" -- in particular dear webmaster @
>> movie.nbci.com
> And CC'd the Arachne list.<G>
> Hi LD, other activists;
> I see you put too much personal effort into your complaints to use my forms.
> Has anyone had occasion to at least look at my complaint form letters ?
> Or is complaining such a personal pressure relief system that form letters
> are just not going to work ?
-- Arachne V1.67, NON-COMMERCIAL copy, http://arachne.cz/
