>> I have no use for their service, but I sent them a congratulatory note
>> anyway. You might want to give them some positive feedback too. <g>
Did _before_ that before the original post... BUT:
The service was announced (with other stuff) in an in-store promotional
leaflet, and says the service is the first to receive the RNIB* "See it
Right Accessible" website award.
*RNIB: Royal National Institute for the Blind, the main UK organization
of its type.
So, customers get a warm glow that Tesco does its bit to make the world
a better place. The developers (I imagine) get a double fee for doing the
job incorrectly in the first place. A telephone ordering service was
removed, which severely inconvenienced more people, I should think, than
will use the accessible site.
I still detect some sneering in the wording of the site. The type of
browser I am using and its capabilities are redundant information to me,
and I don't need a supermarket or its web team telling me anything about
this. Their job is to extract as much money as possible from me at minimal
cost to themselves.
The info pages use a light blue background which isn't "browser safe",
so dithers with a Windows browser on an 8-bit display. This doesn't
affect the actual product selection pages (which you can see if you're
a UK resident and register). However, the bgcolor _is_ set, and many
users wouldn't know how to set their preferred colors. The Betsy parser
used by the BBC allows change to color and font size settings on the fly.
What really gets my goat is that they've had a year of complaints and
didn't seem to allow their customers to be part of the loop. During
that time I saw no need to shop there or use their bank. Anyway, they
seem to have managed now to hitch their caboose to the Clue-train.
Regards,
Grumpy old Jake
~ Padua's purchaser of provisions by PC, perhaps ~
