Position: Business Analyst with IVR
Location: Charlotte, NC 28217
Job Description: Provide support to consulting and technical teams in
different processes including design, development and deployment; document
system understanding, contribute to knowledge transfer with the objective
of ensuring delivery of high-quality solutions within the guidelines,
policies and norms of Infosys.
Working with Business owners, developers and IT Team to collect the
· Work with IT Team to understand technical aspect of the system
· Translating Business requirement to IT / Technical requirements
· Writing formal functional and non-functional requirement
· Good knowledge of IVR Technologies, Avaya Experience Portal, Nuance
Speech Engine, Java, J2EE, Web-services
· Telecom and Cable domain preferred
· Experience in various billing systems
· Database knowledge – Oracle, RDBMS
· Minimum 3 years’ experiences in Business Analyst roll for large
scale enterprise IVR.
*Next Level Business Services, Inc.*
Phone: | Fax: +1 (608)646-8326
Gtalk: mohd.az...@nlbservices.com |
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