In order for that to work you would need someone full time taking
questions and answers and posting them into the wiki which I think is
kinda the bottom line point.
Maveric-i686-
Philip Dillon-Thiselton wrote:
That's what i'd say. Between the forum and the wiki they cover the
SOLVED cases. When ever i see anyone that presents a good solution I
always ask them to wikify it for posterity. These that are added to
the wiki are normally the ones that apply most broadly, solution for
specific examples aren't so useful to the wider audience anyway.
It comes down to user responsiblity - if you find yourself thinking
"that solution should have been on the wiki" put it on the wiki :)
Phil
RedShift wrote:
Knowledge base app? How about the wiki, is that considered a
knowledge base? ;-)
Christopher Rice wrote:
I completely agree with this idea. I think some sort of knowledge
base app would do very nicely for this job. Anything to make it
easier for me to help users in irc would be greatly appricated.
Maveric-i686-
Ravi Desai wrote:
I'm just throwing a thought that came up here; how about a solved
issues thingy in the forums? We all know of some issue/question or the
other that repeatedly crops up regarding installation or setting a
config file or whatever. The forum will just move those threads
down out
of site.
Sure, there is the wiki and the very useful search function, but I
know I have not always used them first before going to irc (so far
I've
not posted here without seaching :) ). If there is some method that it
is so obvious people would search there first then it might help (even
more obvious than the wiki sign at the top of the page :P ). Maybe a
seperate top-level category in the forums with a big "SOLVED PROBLEMS,
look here first" sign on it will be effective.
We can have someone in charge of this category and if anyone feels
that a particular thread deserves to be in it, just pm or mail the
moderator in charge. Something like the 'Dust/troll-bin' category, but
for good stuff.
I know that what I have just written is crude at best, but the
thought just popped in my mind when I read Philip's mail.
Thanks,
ravster.
Philip Dillon-Thiselton wrote:
I'll just also say that the people who favour the mailing list may be
being a bit shortsighted. My main fear for promoting the lists too
much is that you are just going to get clueless muppets spamming the
crap out of the lists with inane rubbish that really isn't worth the
attention of the dev team. We can deal with that ok on the forums
but
far here it is harder, i think. The upshot of that I forsee is the
devs retreating even more and using non-public mailing lists, which
might not be so great.
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