Best Regards,
Yashothara.S

Software Engineer
WSO2


---------- Forwarded message ----------
From: Yashothara Shanmugarajah <[email protected]>
Date: Fri, Feb 26, 2016 at 2:07 PM
Subject: Fwd: Service-Now Connector
To: [email protected], Malaka Silva <[email protected]>



​(Adding [email protected]​)


Hi,

ServiceNow is a software platform that supports IT service management and
automates common business processes. This software as a service (SaaS)
platform contains a number of modular applications that can vary by
instance and user.

Service-Now has two types of APIs such as SOAP and REST API. The functions
are mostly same in those two APIs. SOAP API offers seven functions such as
insert, update, get, getKeys, getRecords, aggregate, deleteMultiple and
deleteRecord. The dunctions can be used for standard table and custom table.

Service-Now offers three types REST APIs such as Table API, Aggregate API
and Import set API. There are some functions and tables in those APIs. The
following methods conform to the REST standard and are available in
ServiceNow:

   -

   GET
   -

   POST
   -

   PUT
   -

   PATCH
   -

   DELETE

We can call API version wise also. There are two versions available now. We
can specify 5 headers. It supports Basic authentication and Oauth. All
tables, including base system tables, global tables, and scoped tables are
accessible via web services.

ServiceNow Table API is used to perform create, read, update, and delete
(CRUD) operations on existing tables. There are six methods such as GET
multiple records, POST, GET a record, PUT, PATCH and DELETE.

The ServiceNow offers Import Set API to provide a REST interface for import
set tables. The API transforms incoming data based on associated transform
maps. All tables, including base system tables, global tables, and scoped
tables are accessible via web services by default. Two methods are
available such as GET and POST.

The ServiceNow offers Aggregate API to compute aggregate statistics about
existing table and column data. Access to tables via the REST API is
restricted by BasicAuth and the rest_service role. GET method is used and
there are 4 functions such as avg, sum, min and max.

I have created my own instance there with some user credentials and I have
used mock data and check the APIs and it works fine with Mock data.

I will update findings.

Thank you.

Best Regards,
Yashothara.S

Software Engineer
WSO2
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